Hip and Ridge Construction LLC

"Update: So I get Knock at the door this morning. They sent the same guy to try and get me to sign the contract with them. I have had no other contact with this company in 10 months. They just won't take no for an answer. And I just happened to be home today how many times have they tried before today? Got a cold call about a quote, they were 2 hrs late, then came the hard sale. Quoted us 7k for a new Mastercraft door (200-400 @ menards) and 30 k for 4 windows, and this number was pulled out of thin air, aka scribled on back of scratch paper. Refused to show any type of breakdown. Wouldn't give us a quote without a contract.When we didn't want to sign a contract the same day, price started to come down. Even told us to just sign the contract and their financing, and we could always call back and cancel. We had only wanted a total for comparison as we were still researching, ended up having to ask him to leave 3 times. I have seen their response about they will work on training their new hires... this guy claimed to been with them for years."

"Unprofessional rude people. Scammers. Don't trust them, Trust all the reviews with 1 star. Unless you like throwing your money away, I'd suggest to look for a different company. They also must not keep track of their past projects because they KEEP CALLING ME. Borderline harassment on their part."

"**DO NOT GET SCAMMED by this company. They did more work than what our contract stated ultimately charging us an additional $6600!! This $6600 was solely for 66 feet of heat cable in gutters. While disputing this charge (going as far as bringing to the BBB's attention and getting them involved) I asked for an itemized receipt which they claim they cannot give me as they only have flat rates. Pure highway robbery with extremely poor customer service skills. Note: I did agree to pay something for the extra work just not the full $6600, they did not even try to work with me on rectifying the situation. Not sure how these people even sleep at night - I can only hope that karma will come back to bite them."

"My girlfriend and I needed an egress window put in the basement for a bedroom. We found H&R at the Duluth home show and figured we’d sign up for a quote. They came out and quoted us $12,600. Just for an egress window. We ended up cancelling but called back with some additional work we wanted an estimate for. They scheduled a time to come back out for another estimate. We wanted some framing, drywall and flooring for a 12x10 room. The total he priced us was $55,000. I thought this was ridiculous. We decided just to do the window first and maybe call back with the additional work later. Financing was signed and everything. They said they would call back to schedule the window install. The boss calls back and says they won’t do business with us because we cancelled the first time with them. This was never told to us ever. They even came back out a second time. Horrible business and extremely overpriced!! WOULD NOT RECOMMEND"

"I scheduled an estimate with Hip & Ridge...A day before the appointment, they called and insisted/REQUIRED that both homeowners be present for the estimate -- In the middle of the workday. I politely told them I couldn't commit to both my wife & I being there given work & childcare commitments, but assured them one of us would be available. They firmly refused to even maintain the scheduled appointment if I was unable to ensure both homeowners would be present. They literally threw away a business opportunity because their customers have lives outside of scheduling around H&R's estimates. They also told me that it was to "eliminate follow up questions or having to come back to do additional follow-ups" -- listen, if I'm looking to spend $20k-50k on a project, I feel like getting my questions answered and having a good feeling about what work is being done and how is not unreasonable. That's an absolutely bonkers approach to business and tells you a lot about the character of these folks. Strongly advise against even entertaining them as an option, there's hundreds of other, better contractors in the Dlh/Superior area that have reasonable business practices whom you can support."