Elm Street Family Health Center

"Overall shocking when I came in for a cough and wheezing I was instructed to go outside which then I tripped and fell hurting my ankle and the staff had deplorable behaviors towards me and my friend"

"hey, I honestly don't know why so many are 1 star reviewing this place. The receptionist was kind to me, the blood drawing was clean and friendly. psychiatry was good, actually got my medication."

"The receptionist they have changed which is much better because the receptionist before that one was terrible. The doctors a particular doctor Kelly is a terrible doctor my mother is going here and they have a refilled her medicine. They don't listen to you you're the patient they do what they want to do and then complain when your health is not the way they think it should be. They have one girl that was going to this particular doctor she had diabetes she told her that she didn't need a diabetes test machine this woman is unbelievable if you do decide to go to this doctor's office I advise you not to pick Dr Kelly that's my advice to anyone coming to this place the service at the front desk has gotten better but they still need work if this woman does not refill my mother's prescription I will be reporting her."

"This location violated a couple of laws regarding service animals, humiliated me and canceled my appointment. I was seen at the Logan heights location with my service animal with no issue just last month (for a painful procedure, mind you). However when I came here they asked if I had a disability... Ok fine. But then they asked what my condition was... Which is not allowed by law. However I answered, they did not seem to find my condition a disability even though the federal government considers my condition to be a disability. They asked if my dog had been trained for a specific task.... And in the past 8 years he has been trained for many tasks to aid me with the symptoms I face in my day to day life. They kept asking for his "License" which was vague and I did not understand as there is no "license" for a service animal. I had already submitted what paperwork I had with Logan heights so I didn't understand why that didn't transfer to another FHC location. At this point I was extremely upset as this appointment was planned a month ago and I've been dealing with potentially life threatening issues that aren't emergency room worthy but need to be addressed by a primary by submitting referrals, etc. and I was being told to have someone watch my dog. That is not possible and should not be expected of me. The entire situation was absolutely not handled at all the way it should be handled. I have been in the hospital for extended stays over a dozen times in the past two years for my disability... That FHC felt they could decide wasn't valid for some reason. The manager never even came out to properly explain what documentation they were requesting. The meek little man at the desk just kept repeating what he was told by his manager and neither him or I knew what license exactly was being demanded. Absolutely unbelievable."

"I want to compliment Francisco (patient service representive) at the Elm Street Location. I have a TBI and live only 4 blocks from this location so I walk there. Last week on my way to see Colleen Worth (PA who is also an excellent health care provider!), I had a siezure and when I arrived at the office I needed help. He provided a sturdy arm to lean against and assisted me from the sidewalk to the bannister and down the stairs to the front door. What made Francico's assistence even more exceptional is the reason he was already outside. EMT's were arriving at the same time and the office was on standby. And then Francisco helped me again by turning off the lights in the reception area. I have already complimented him, and mentioned it to his supervisor, who informed me that the CEO reads these reviews.... so I wanted YOU to Know as well. Please show your appreciation to your excellent employee, Francisco.... give him a raise, he deserves it"