Carbon Health Urgent Care Natomas - Sacramento
4112 East Commerce Way, Sacramento, California 95834
About the Business
Carbon Health Urgent Care Natomas in Sacramento, California is a top-rated medical institution that provides exceptional care to its patients. The facility is located at 4112 East Commerce Way and offers a modern, clean, and welcoming environment. Patients can easily make appointments through the app to avoid long wait times. The staff at Carbon Health Urgent Care Natomas is friendly, helpful, and provides comprehensive care including x-rays, prescriptions, and follow-up appointments. Patients appreciate the ease of scheduling appointments, the efficiency of the care provided, and the level of communication through the app for follow-up. Overall, Carbon Health Urgent Care Natomas is highly recommended for anyone in need of medical attention in the Sacramento area.
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Contacts
4112 E Commerce Way, Sacramento, CA 95834, United States
Hours open
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
08:00 - 18:00
Reviews
"Their website is not updated for the insurances they take or the technicians that are present. My fiance made an appointment online to get imaging done after he fell on his foot, but when we arrived we discovered that his insurance is no longer taken (Anthem), even though it was listed as accepted on their website. We also discovered that their x-ray tech was not present despite being able to make an appointment for imaging online. So we had to leave and go elsewhere. Finally, their COVID mitigation practices were non-existent. The HEPA filter in their lobby was off, and the staff were not wearing any masks at all. Would be very easy to catch COVID from staff or other patients while trying to get care if they were sick."
"I left this facility feeling as if my visit here was essentially useless and a waste of time. In my opinion, the provider I saw was very dismissive of my issues and didn’t take the time to listen and understand my concerns. When I was explaining to her the background of why I was there and what I had endured leading up to the point of my coming to this facility, she interrupted me and said, “I’m going to stop you right there..” Whether I was sharing useless information, in her opinion or not, it was information that I felt was necessary and she needed to know. I didn’t think that was very appropriate or professional. I live in Texas and visited this facility while in California for work, so she recommended I follow up with my PCP or a specialist when I return home. I’m gone from home for months due to work, and the only time I’ll be home within the next two months is for the holidays. That creates a challenge for me to be able to get an appointment with my PCP, which certainly isn’t her fault, but I would’ve liked to have left this place knowing that my issue wasn’t something critical or something that required immediate attention. I get very paranoid when it comes to my health and have extreme anxiety about it, especially with me being gone from home most of the time and not having immediate access to my preferred providers. So, my immediate concerns weren’t addressed or cared for, and I left the facility with the same worry and anxiety that I had before I arrived. I will update this review and let everyone know if I survived until I got home to see my PCP. Stay tuned! The facility itself was charming and sophisticated. It’s very modern, and everything is minimal, which I love. Their website and app were both straightforward to navigate and very user-friendly. The second they processed my urinalysis results, I got a notification from the app stating that it had been posted and I could review it before the provider ever came in to talk to me. Not to mention, I don’t understand how to read that or know what it means, and the app informed me that two things were irregular, so it would’ve also been nice if she had discussed that with me. She didn’t, though. I gave it two stars for the facility itself and how modernized everything was. I would not be likely to return to this facility or the same facility in a different location, nor would I recommend this facility to family or friends. I assume my review doesn’t hold much weight or value, considering that I am not a resident of California. Someone who is a resident of California would probably have a completely different experience since things wouldn’t be as complicated. I still think things could’ve gone a lot differently, and there could’ve been more effort from the provider, whether I am a California resident or not."
"Incredible urgent care. The front person to the nurses to my wonderful PA were so kind, knowledgeable, and so supportive. This is by far the best experience I have Ever had at an Urgent care clinic. They also do X-rays in office. The office is very clean and such a great atmosphere. Thank you for relieving my horrible back pain. Will recommend to everyone. Thank you so much!!!"
"On the positive side the receptionist was courteous, and I’ve had positive help from them in the past. Today was totally different. After waiting for 1 1/2 hours as a walk-in for urgent care treatment I saw that every patient walking in had an appointment. The room filled with new patients about every half hour. When I was the last one in the room after the third round of patients, I thought I would be next. Then another group came and I realized that I wasn’t going to be seen until ALL their appointments for the day were completed. Which meant waiting another hour and a half or longer. In my opinion, despite the receptionist saying there’s a 2 hour wait, I could see that this was not how it was going to work out. This clinic should not say that they do urgent care. They don’t. They do primary care. And if you’re lucky they might get around to seeing you for urgent care after all the other patients are gone. My insurance company offered me several other alternative clinics"
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