Loma Linda University Behavioral Medicine Center 1710 Barton Road, Redlands, CA 92373

"I was a visitor at Loma Linda Behavioral Center. The reason for my one star review is the nursing staff at the desk in Unit One are cold and rude. There were four nurses standing around chatting, clearly they weren’t overwhelmed. I asked a simple question about if the patient I was visiting would be allowed the books I brought in and the response was cold and rude. I am leaving this review in hope that Loma Linda will better train their nurses to treat humans like human beings."

"Wanted outpatient counseling help for severe abuse and PTSD, but ended up jerked around severely for over a year and a half just waiting to finally be a patient. There is no excuse for this. I'm not going to tell you everything I went through, like over a thousand phone calls when they gave me bogus excuses and led me on, because there isn't enough space for the review. I also changed doctors 10xs and my medical group, which was not easy. They would have me put my life on hold and say at times I was finally going to be accepted, but then come up with yet another excuse. The staff here seem to have serious issues and most if not all I was dealing with should be fired. The director didn't care about this either. They didn't know if they offered rides, then if they took my insurance. Later I was told only former inpatients were accepted. Confusing, wrong info. All the patients and staff looked mean or depressed every time they dragged me there for a new, pointless intake. I was even referred me to Murrieta once only to waste effort being referred right back. The building is getting old and rundown too. I'm so furious at this point. I now have severe trauma thanks to them. I hate this facility and was definitely mistreated. Just yesterday my caregiver was kicked out by 3 security guards by the always rude front desk lady for NO reason at all. Other staff told me blatant lies at times while waiting three years to get help here. Staff has shouted at me in billing and also told me incorrectly that MEND was for addicts, which I am not. Then, years ago in the ED program, they gave me a med that made me want to kill myself out of nowhere. I was not even depressed so didn't need to be on it, but they force you. No one listened or cared that it made me have random, sudden suicidal thoughts. Then they kicked me out of that program after I almost died from it. In the hospital, I needed much better care but got huge bed sores and was placed psych inpatient as a last result when I only needed physical care to recover instead. There was a huge surprise bill after that. My body took over a year to heal. Oh, the MEND program leader is verbally/mentally abusive and that's just a joke of a program. I now HATE Redlands Loma Linda. I can't tell you the level of harm it has caused me. Lastly, I tried to transfer to Murrieta and in 2 days I'm again already having nothing but problems immediately that make no sense because they are changing their story on me several times, not giving me an explanation, pressuring me to get an authorization in less than 3.5 hours, lied to me, only to cancel my intake appt that I had made special preparations for. I was referred back to Redlands. They changed their mind about a reschedule, had me do tons of online paperwork for no reason, and changed their mind about a Zoom intake. It just doesn't end with the lies and games. Thank you for helping destroy my life by adding tons of panic attacks, an extreme amount of wasted time and effort, anxiety, confusion, emotional abuse, sleepless nights, nightmares, and a ton of trauma. This entire time I've been far too kind, direct, honest, patient, and always communicated with respect. However, they do not deserve one second of your time or life."

"My mom was admitted. I begged them to conserve her and instead they released her the same day despite her LONG history of severe mental illness. I hope the psychiatrist gets the day she deserves and can look herself in the mirror. My mom is so unwell and no doctors will step up to truly help her. Doctors are supposed to be in this career to HELP people. Clearly some just want the paycheck and couldn't care less about the actual people."

"Two days ago, I went down to the Loma Linda University Behavioral Medicine Center to visit my friend who's a patient there. I came to find out that they had knocked off their 6pm - 7pm visiting slot and only have the 12pm - 1pm slot available now. Maybe I wouldn't have wasted the time and gas driving all the way down there from Big Bear if they weren't too lazy to update the visiting hours on their website. Get it together, LLBMC."

"Had been exposed to a tremendous about of trauma during my whole life. Started to be unable to work, talk with anyone, or most importantly provide the support and mindset for my family. Was at a very scary point in my life and knew I needed professional help. I really think that I had a nervous breakdown, however, the staff never mentioned these words. I felt extremely safe there and experienced staff assisted me so much. At first I was very scared about being in an inpatient program. Many of the patients were severe and were struggling with a variety of serious illnesses. Intake was a lengthy procedure, however, I was able to share everything in my life which had brought me there. I felt that this facility was my last chance in solving my issues. I had never gone through the practices which were taken before I entered the facility. Had never been arrested or in jail, but was told that these requirements were very similar. I felt that if they were going to help me, it wasn’t a problem. The drs., nurses and counselors were extremely supportive. I attended every meeting because I wanted to get well. The referrals they gave me at the end of my stay, continued the work to keep me moving forward and staying healthy. Loma Linda helped me regain myself and keep moving me in a healthy direction."