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Coastal Pain & Spinal Diagnostics
6221 Metropolitan Street, Carlsbad, California, United States
About the Coastal Pain & Spinal Diagnostics
Coastal Pain & Spinal Diagnostics is a leading health institution located in Carlsbad, California. We specialize in diagnosing and treating pain and spinal conditions to help patients achieve optimal health and wellness. Our team of experienced healthcare professionals is dedicated to providing personalized care and cutting-edge treatments to address a wide range of pain and spinal issues. Visit us at 6221 Metropolitan Street to experience our comprehensive and compassionate approach to healthcare.
Photos of Coastal Pain & Spinal Diagnostics
6221 Metropolitan St, Carlsbad, CA 92009, United States
Opening hours of Coastal Pain & Spinal Diagnostics
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Coastal Pain & Spinal Diagnostics
"Trying to save people from visiting this office. They are affiliated with Scripps but do not have the ability to schedule appointments through MyChart, so you have to call. I have called this office SO MANY times, left messages, and they NEVER pick up or call back. They have a "request an appointment" button on their website which goes to a 404 "lost page". I am beyond frustrated trying to make an appointment for my mother's knee injections, she is in so much pain. I have never witnessed such poor quality of service in a medical office. Really unbelievable."
"I have been a patient for several years and have always found the people there terrific. The front desk is always staffed and willing to help. I have dealt with several of the people at the desk and my hat is off for the great service and friendliness on a very hard job. While I like some have had difficulty leaving messages at the portal and no knowing if they are even received is an issue. From time to time I need to leave a message by phone for appointments and refills but that has been much improved from a year ago when there might have been a shortage of staff. Even then they were outstanding. This is a busy office but well organized and I have never waited past my appointment time. I am not always thrilled with the Portal and when I need to be sure I speak to a person I call. I am always pleased with the outcome. Recently there was an issue with refills and the gal handling this problem jumped into action with the pharmacy and was able to get a hard copy of the prescription when the "E" Rx process was not working well. Sorry I do not have her name but her quick action kept me from running out. Dr. Miller is my doctor and I find him professional and caring and the support staff well trained and I find them showing real concerns for your welfare. Dr. Miller's PA Connor William Tibbs is excellent and goes out of his way to insure I get the best care possible. From the moment I met Doctor Miller I know I would be treated like a patient not a number. He listens which sometimes is rare now a days and I know I am in good hands of a talented surgeon and doctor. I like the fact that many procedure can be handled on site in a well equipped OR environment. I recently required minor surgery and found it much quicker and less expensive than the hospital. I included a few photos of the front office. All of the steps leading up to and after the procedure were carefully laid out and I am looking for a speedy recovery. I highly recommend Coastal Pain & Spinal Diagnostics and especially Dr. Miller."
"The first doctor I had seemed great at first until I made a complaint about the office to the office manager. The office needs some serious work. They never answer the phones, I've left messages on the portal with over a week with no response. Extremely poor customer service. After I made a complaint to the manager, the doctor started treating me completely different He would walk in the room not even address me by name etc it was extremely awkward. When I asked him questions, he would be talking to someone else during virtual visits completely ignoring me. My adult son was standing near me and can confirm this. He would want me to come in for every little thing. I believe he was a money maker. He wanted me to try multiple different procedures, but couldn't tell me what he thought they would work for. I ended up with a new doctor which seems much better but, again you try to reach the office or have a question for the doctor and zero response!!! Scripps should not contract with such an office when they hold there standards much higher. I would not recommend this office."
"I would highly recommend Coastal Pain & Spinal Diagnostics. I have had nothing but positive interactions with Dr. Goodman and his staff. I recently underwent a MILD back procedure. The whole process was not stressful at all. Dr. Goodman's nurses were professional and compassionate with before and after care of the procedure. During the procedure, I felt no discomfort and Dr. Goodman explained what he was doing as he performed the procedure (I was not put under completely). Healing went well and the difference the procedure has made in my low back pain is unbelievable."
"Doctors are fairly skilled, proficient and competent, I had a pain pump done by Dr. Miller and not any complaints medically speaking. The admin, scheduling, and follow up is a bit lacking, as Dr.Miller said to come back in one to two weeks, but when attempting to schedule it, it was a bit over a month. You must be very direct and press upon the staff your issues, or it can often be difficult to be hear, as with any pain clinic. However, in all fairness, this is common. As a patient it is hard to find a place that will be a to accommodate a personal touch and availability, as they, aside from being medical professionals, are running a business and must make money to work for us. All in all, I do recommend."
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