Carlsbad Physical Therapy

"Great experience overall. :) the staff are warm and welcoming. I love the easy going environment."

"Had a referral from my doctor and have been trying to reach them for weeks to schedule an appointment. No one ever answers and messages are never returned. Not sure they are still in business."

"On my first appointment I arrived 15 minutes early as requested to fill out the paperwork, and then waited 30 minutes past my appointment time to see my PT. They informed me their front desk person called out which is why they were behind schedule. I told them no problem I completely understand especially given the affects of post Covid. Fast forward to appointment 2. I called their office to inform them I might be 5-10 minutes late to my appointment because I had to attend an emergency meeting at work. The customer service rep said let me put you on hold and talk to the PT, my response, sure no problem as I’m driving to their office. It’s now 1:50pm and I’m 15 minutes away from their office and my appointment is 2pm. She gets back on the phone and tells me, “I spoke to the PT and he said he’s not available so you will have to reschedule your appointment, and by the way we’re going to charge you a $50 same day cancellation fee.” I told her “ I’m not cancelling the appointment I’m letting you know I’m running 5-10 minutes behind schedule.” She responded, “the PT is not available so we have to charge you the $50 fee.” I was shocked, because I didn’t charge them for my time when I sat around for 30 minutes on my first appointment, which is well over $50 for 30 minutes. I then asked, “why are you charging me for an appointment I’m not canceling, and secondly why are you charging me $50 when my copay is $20 dollars?” Her response, “ because that’s our policy.” My response was, “ I believe your companies policies are ridiculous, and I’ll pay the $50, but cancel my remaining 12 appointments.” I want to reiterate, the PT and his assistant were top notch, but I don’t recommend going their because their policies and their front desk customer service reps are sub-par. They lost thousands of dollars of business because they wanted to charge me $50 for a same day cancellation, that I didn’t cancel. I would have been completely fine if they told me, you’re 10 minutes late so we can only spend 50 minutes with you instead of 60 minutes. I highly recommend you don’t use this office because their policies are more important than the health of their patients. I’ve asked my PCP to refer me to another physical therapy company and I hope you do the same. Regards, Johnny P."

"I visited for the first time with shoulder and neck pain and still get therapy once a week. Especially, Ryan is very kind and explains the pain in detail to me. I'm getting a lot of help. Dave's hands are golden hands. I know exactly what my pain point is and help. I am grateful to everyone."

"Nice staff, that seem knowledgeable and friendly. Bad part is, they make you get a referral from your doctor, even if you have a PPO insurance. That process takes 3 weeks, so if you want immediate attention, look for a different clinic. This can prove costly too. For me ended up costing me a few extra hundred dollars plus the wait, so that wasnt a pleasant start. So it's 5 stars on the staff, 1 star on the business practice, averages a 3 star. Nice environment and pleasant people though."