The Neurology Center of Southern California - Carlsbad

"Loved Alan and the "all in "attitudes of the supporting staff. They scoured the office looking for relief of my dry hands, whiling calming my nerves and drying my tears from my fears of treatment. They retook my vitals to ensure the correct readings.They care about me living a long & healthy life. Ease of my injections...refill yes please."

"Hey Neurology Center .. you guys need to retrain or get rid of one of your office staff that makes your appointments . I called today to reschedule an appointment I had previously that I couldn’t attend due to health reasons. My information is in the system meaning my insurance and all info needed to schedule an appointment has been verified. Your employee wasn’t some how able to verify my insurance because of one letter being wrong and decided to say to me that when I receive a bill from you that I wouldn’t pay it. Now I don’t know what kind of patients you have had in the past , but that’s just wrong to assume that I wouldn’t pay a bill from your company (especially in the way she said it is Very disrespectful!!!) And very uncalled for !!"

"Dr. Brian Droker was wonderful!!! It was my first appointment, and he corrected a scheduling mistake (not his fault) to get me in for my testing right away. I was afraid because I heard from my neighbor that the tests were painful, but he put me at ease so I went ahead and allowed him to do the tests without me taking a Valium or Advil like I was planning. His bedside manner was incredible. He kept me talking, was very interesting, and he made me laugh. He did a great job on the uncomfortable tests, and I left there smiling because he was so wonderful at his job and he treated me so well. Sadly, at Scripps where I receive most of my medical care, I have never experienced a doctor this good. The five stars is for Dr. Droker, however the staff was really bad. Terrible attitudes. Zero welcoming energy, instead they barely want to raise their eyes to look at you, zero smiles, they act like they could care less. The misinformation I received from the scheduler cost me a babysitter. As I see it, they should pay me back for their mistake that cost me $75 for childcare. Do these people put on acts of professionalism and service during their interviews, and then once hired act like they would rather be anywhere else talking to anyone else other than you, the paying patient? Doctors, hire a new manager and clean house to keep patient retention."

"After 2 or 3 text messages to confirm my appointment date and time, they were late getting to me, then they sat me in a room for over 40 minutes, at some point I just got up and left. My time is valuable to me as I would imagine there's is to them. Apparently they didn't even notice or care since nobody followed up, but I would bet they made sure to bill my insurance."

"Between 2018 and 2023, I saw five different doctors from this office. Four didn't help at all, and the fifth increased by pain so much I ended up in the emergency room twice. The only thing they did with any resemblance of skill was charging my insurance company. Plenty of better options out there."