Imperial Beach Community Clinic

"The worst of worst... I had a mammogram, a couple of years back. And I told them that I had this discharge. Now I have a lump that they should've Put an a referral for an Ultrasound for the situation still going on from back then. It could be a infection or something worse. But they never put in the referral knowing that I told them that I had discharge coming out my nipple. Now i'm at another clinic and they put in a referral for a diagnostic mammogram and an ultrasound including a biopsy On medical. I could have treated this a long time ago instead of letting it progress."

"DON'T GO HERE FOR QUALITY HEALTHCARE. This place is a joke!!! I have been trying to get my meds for 2 weeks now and nobody knows where they are. I've been to my pharmacy 3 times and they still don't have them. My doctor is NEVER there. When she is it takes weeks to months to get in. When I got there for an appointment one day the doctor came in 2 and 1/2 hours late and told me if I didn't like it there to go somewhere else. The people who answer the phones are unbelievably rude. The front desk girls are to busy on social media to help the patients. I saw this on their computer screen one day. This isn't a qualified medical office. It's a circus. Go elsewhere."

"This place has really gone down. Well to be clear....the receptionists/intake ladies have made this place go down. I've been coming here since I was a child. Never had any issues until these last couple years. I never allow people to make me lose my cool...but this place leaves me fuming. You wait for weeks to be seen just to be told the wrong insurance is showing up. Instead of them calling the insurance eligibility line, they say I can't be seen. Like what?..I've never had this issue anywhere except here. Although it's convenient...I will be looking for a new PCP elsewhere."

"This is the BEST outptient program that helps you get off of opioids or meth and you only are asked to attend one, one hour group on Wednesday nights. This works perfect when you work and life is too much and you don't have time."

"All the receptionists need to go all of them. I am not sure who is hiring but I have been coming to this clinic for 20 years, it was bad when it opened then slowly got better and the last 6 years has been awful (rarely go now because of it). All they do is talk, no one answers phones when I am there or when I am trying to call to make an appointment (writing this while on the phone trying to make an appt been on hold for 30mins on position 19 on a weds...a slow day....). They are all chatting on Facebook, tiktok, on their phones and social media constantly, and while people are standing in a line out the door being told that their late and can't be seen when they waited 20 mins just to get checked in and are late because of the receptionists. I was waiting 20mins to get checked in while the receptionist who helped me finally called me after commenting on photos on her facebook...I could see her computer screen. And the lady in front of me in line was also waiting the same amount of time was told she was late (we got their early) because the receptionists weren't helping anyone for 20mins. The receptionists are completely unprofessional and definitely inexperienced, and I have worked in a medical clinic. The medical assistants are sometimes rude or too distracted to do their jobs also on Facebook and tiktok upstairs. The wait to get out of the downstairs wait room and the wait inside the patient wait rooms are insane...for a small clinic everyone sure seems to be doing a whole lot of nothing sometimes the doctors as well. I have waited almost 2 hours to be seen for just 5mins...it's horrible. Plan to be here the whole day because they have 6-8 receptionists and none of them are working and they just keep hiring more and more receptionists and the wait keeps increasing. The fastest and best part of the clinic is the lab work, ***shout out to the older woman with glasses who does blood work...she is amazing gets my little veins everytime best phlebotomist I have ever met***...dental area is ok but very very unorganized sometimes no glove changes between patience or hand washing...and forget it medi-cal covers a full set of xrays per year and they don't do the whole set only partials, so you will have cavities and they pretty much say wait till you see or feel something wrong...so horrible. Nestor is the sister clinic which should have their own phone number but doesn't. Whatever the case this IB clinic is worse than my worst ER visit which was over a 12hr wait, stay away find something better...they used to be a great clinic but they simply don't care about people anymore...that is something that is necessary in a medical building and profession...it's sad they just don't. I am definitely looking into new clinics this one has gone down hill. The staff are what make a place so maybe new staff would help...and where is management? Someone manage the kids so they do their jobs please. Sorry this was so long it was necessary."