Family Health Care of Long Beach

"This is a wonderful office. The staff is helpful, friendly and efficient and the doctors are caring and knowledgeable."

"I love this Dr. She saved my life and I am every thankful for that. Her office staff is very professional and the office itself is every clean , I highly recommend Dr. Sotelo's Office to any and everyone looking for a Dr. They trust and will be satisfied with"

"The staff is wonderful and the communication between office/doctor and patient is great. Dr. Kavoossi is the best doctor I've ever had. She's very kind and addresses every concern you might have despite how little or seemingly unimportant you might think it is."

"I have been coming here for over 10 years (my family too) and could not be happier! Great doctors, nurses and office staff. Always very responsive to our needs. Thank you Dr. John Millane and Dr. Jasia Hu!"

"I really thought that I had found a new home when we researched Family Health Care of Long Beach. It has been a few years since I had a General Practice doctor and it was time for a physical. My wife found that her insurance covered a free physical at Family Health Care of Long Beach. She went down there and had a good experience so I made an appointment to do the same. Out of the gate I was a little confused that I got a physical scheduled on two separate days. This is the first time in 47 years that I have encountered this set up and I just had a bad feeling about it. I voiced my concern to the office staff and I was assured that there would not be any billing problems. I was also given a handout that specified the free annual physical which is pretty standard since I have been going to the doctor since the seventies. I have had miscommunication issues in the past with medical companies and their billing departments so if it is not an emergency I always ask for as much info as possible to avoid what happened to me with Family Health Care of Long Beach. The wording is really strange on there but I just told them I want a basic physical. On April 8th I went in, reviewed my medical history and then got my slip to go to the lab. This was the intro meeting and was pretty short. The next day on April 9th I met with another doctor and we basically did the exact same thing. He was kind of puzzled as why I would see two different doctors back to back on a Wednesday and a Thursday but he went along with it. If I was told that I was going to get charged for an extra visit when I walked in that day I would have declined since everything was done the day before. So I am feeling good I got my test results and everything is fine and I get a bill for the second visit. I call the billing department and they said that I do not have to pay for physicals and not to worry about the bill. Bills are the kind of thing that really stress you out when you are in constant pain all the time and you are on long term disability and unable to work due to a complication with a past surgery. A month goes by and I get another bill. This time it is different and they are billing me for both visits and not counting either of them as a physical. I call back again and I was told not to worry and it will get straightened out. I requested to talk to a supervisor at the billing department and I also requested to have the office manager call me so I can talk to somebody with some authority that can put a stop to this. My neck is in a knot as I write this review. Shame on this doctors office and its billing department!"