Reagan Street Surgery Ctr

"Worst experience ever with the hospital. They double-charged me for a procedure and it took 4-WEEKS to work out the details. Front-desk attendants leave you on hold for 40-minutes to try to get you to hang-up, and they never live up to their promises of "speaking with office manager". Their billing department also just keeps telling you to call someone else, that someone else is "in charge". A bunch of thieves and a complete disgrace to the healthcare industry."

"This place is horrible! I don't even know where to begin! The office staff is incompetent, evasive and not helpful in dealing with getting your issues resolved! My problem began 3 years ago when they incorrectly coded my surgery and my insurance company refused to pay. They blamed the Dr. and the Insurance company while the Dr. and the insurance company placed blame on them. It was a cluster dead ends that I finally had to pay out of my own pocket. When I finally paid the account off, a year later, I began receiving bullying texts and emails that the account had never been paid and needed payment immediatly! These incompetent idiots should not be in business as they have no idea what they are doing! The only positive was that the surgical staff was great during my surgery."

"All the stuffs, nurses, and doctor are very caring, friendly and helpful. It was my first surgery and they made me very relax and happy. Nth painful at all. Really recommend this hospital!! Amazing people there!!"

"I had a good and bad experience with this surgery center. My nurses and anesthesiology were absolutely AMAZING ! Very nice ladies that were very comforting, social and great at their jobs! However my surgeon, Dr.Ayal Willner I would never recommend. He came in to speak to me after I got my IV and was about to go into the operating room. He comes in on his cell phone taking with an airline about flights for his vacation. He was trying to talk to me about my surgery and the airline at the same time causing confusion. This made me very nervous right before my surgery considering my surgeon cared so little about my surgery to the point he was on a personal call in front of me minutes before I was put under for surgery on my throat. Not a personable doctor and does not care about the care you receive."