AltaMed Urgent Care — Anaheim

"I’m sorry so many people have had bad experiences. We have had great experiences with staff and doctors! Unfortunately we have been there often, my toddlers have caught everything but luckily this urgent care has been friendly and easy in and out"

"Yes you can rate this urgent care center-The doctors are either emotionally drained or they plainly lack compassion. Might even have to do with the type of insurance one has. There was an elitist attitude of annoyance when I was seen by Dr. Nguyen from the very first moment he stepped into the room. I had genuine concerns and instead of addressing them he would roll his eyes bothered. At the end his demeanor finally changed after I made intense eye contact while asking questions.. why do they even work here if they don’t care to treat us like people? Money? Most likely… sad."

"My daughter has seen the same physician for her entire life. I have never NEVER had issues like we have recently. I have been trying to get a FOLLOW UP appointment for weeks to get my daughter a timely appointment at ANY altamed clinic because she has indication of en ear infection and they WILL not schedule me a follow up appointment. I had to take her BACK to urgent care. What the point of paying for insurance then paying this clinic that doesn't even care about your health?Her doctors office didn't even respond to my messages for the first time in SEVEN years. It's sad that I am considering going to another xclinic or physician for her because I like the doctor she has now but service is also a big factor."

"I was here at 11am this morning. I actually found the facility to be very nice. The ladies at the counter were very nice and checked me in. They did tell me that they only had 1 provider that day and that the wait would be up to 2 hours. I didn’t have an appointment. They said I could wait in my car, which I wanted to do so I could be comfortable and charge my phone. They even called me to let me know when the doctor was ready to see me. It only ended up being an hour. I was seen and out the door in under an hour and a half. Plus AltaMed has a great app that keeps all your records up to date. I think this is a great place!"

"I was asked my phone number at the gate by the security officer, and told to wait in my car until they give me a call. I did what I was told, sitting in my car in a cold weather for almost two hours no one has called me, so I walked back to the security officer and asked him why they are not calling me, he radioed them, gave my phone number again and told me to go back to my car and wait for the call. I went back and waited until I see them turning off the building lights. I walked back again to the security officer, this time it was a different officer and she was startled to see me, I told her what I was doing there and she told the person on the other side of the radio that there is a patient waiting for their call. I clearly heard him say” tell him to come back tomorrow “ . I was sick, cold and even sicker than I was before I went there seeking help. They usually work until 9pm but on 12/14/21 they decided to close at 6 pm while a patient is waiting outside in the cold. The security officer was very helpful she apologized for them but What I went through was unforgivable."