Temecula Center for Integrative Medicine

"There was a time when I gave this place 5 stars. I went to EVERYONE here for nearly 8 years, I used their massage services and was committed to their plan. If you want a complete rundown of my several HORRIBLE experiences with the office staff, see YELP. But I'll just summarize here that a few bad apples spoil the whole barrel here. They had thousands and thousands of dollars from me, yet constantly fought and belittled me if I called about an issue. Don't even get me started on the insurance and appointment debacles I experienced. I recommended people here and was on a first-name basis with most of the front office staff. I considered this place my HOME, and each time I dared to call something into question or argue with a particular member of their administrative staff, I felt like I'd been beaten up in the halls of high school. After one horrendous experience, I tried again, but upon my next visit, I realized it was fruitless. It's a shame Dr. Narayan left (have to wonder why), and a bigger shame that there are some people in the administrative chain who act like it's a privilege to take your $$ and treat you with an utter lack of humanity or respect. :-("

"I have had amazing service by the staff and the medical app that is used. It makes it easy to have access to my doctor for my concerns by simply sending an email. I always get a response within 24 hours. I'm grateful for this medical practice. They have been nothing short of A+ professional service. I was very sick and have been made healthy again by their actions."

"These folks are absolutely the best! From booking an appointment to going in and seeing the doctor it’s always a nice experience, and you feel like they really care about you! Thank you so much for the help you have given me and my family!"

"I would be extremely cautious with this practice. My doctor, who I met once, proceeded to "fire" me after we had a difficult conversation over the phone. I was told that email communication is how this particular doctor likes to handle patients. In other words, if you don't have an in person appointment, communication should be handled by email. I hurt my back, and was in extreme pain. I sent this doctor a detailed email with my progress, as well as the recommendations from a back specialist I see. She never responded. More than a week passed and nothing. Eventually I followed up, and was told to schedule a phone appointment. When I finally spoke to the doctor, she made it clear that she didn't agree with the specialist's recommendation. I explained to her that I had made attempts to involve her, but she was unresponsive. She then proceeded to reprimand me, explaining that she couldn't be expected to answer emails or work 24/7. She also blamed a staffing change, but continued to scold me. She was rude, and extremely aggressive. The irony is that this phone call ended with me saying, "I don't think we're a good fit." A few weeks later, her office sent me a letter saying that they didn't want me as a patient because I was aggressive with multiple staff members. This would be extremely difficult as I only went to the practice once, had a perfectly normal appt, and communicated via email per their instructions. The ego is astounding, and I would not recommend anyone visiting this practice. I believe this doctor was probably having a rough day, and is frustrated by the volume of patients. I think that makes sense, but there was absolutely no accountability, and the aggressive behavior was completely inappropriate. I will say that the chiropractic side of the practice was very nice and accommodating. It's a shame that the medical side is so awful. Edit to add my married last name is McGuigan and you are welcome to call me to discuss."

"If I could give them 0 stars I would. The office staff is unprofessional & rude. They never have any available appointments & are always referring patients to the the ER if you want to see a doctor that same day or even within the week. Never have availability to see a doctor until months out. Worst part is to be a patient here you need to have a PPO which is the most expensive insurance for the worst service ever. No real answers just a game of dodgeball. Extremely unprofessional & not willing to help the patient & very unexceptionable services. Better off searching for another practice."