Optum - Redlands Fern Cajon Primary Care & Specialty Care

"I was reluctant to get my mammogram done here after reading all the negative reviews. My experience was much different. I encountered nothing but friendly staff. I arrived 20 minutes early and they took me in right away. Don't let others experience persuade you to not give them a try."

"I have always received the best care here. The staff is professional and the doctors wonderful. Far better than the laughable quacks at the Boulder office. You go to that place with a concussion and they give you an aspirin and say, " Get plenty of sleep...""

"let me start off by saying the experience I’ve had at the urgent care and with the obgyn has been great … but i came in to see a PA today by the name of Susan Pak about a new medical condition and the whole visit was a joke . She seemed “not there” and so uninterested in what I was saying . I had so many questions and left the office still clueless about how to manage this condition in my everyday life. If you are going to schedule here I’d recommend shying away from being booked with this specific PA ."

"I had a baby at the end of August and scheduled a postpartum followup appt for early October. When I ended up not being able to attend that appointment I called to reschedule and was told they didn't have any appointment for me until January or December if I wanted to see the nurse practitioner. This seems like a really long time to wait for something this important. Not only am I suffering from postpartum depression and anxiety I also need a referral for pelvic floor therapy to address some physical birth trauma.I am really upset because I adore my doctor, but I feel like Optim really doesn't care about the well-being of their patients."

"I have been going to this location since before Optum acquired it. I have no quarrel whatsoever with the staff or their competence; I have received no less than excellent service from the actual medical professionals at this location. That said, since Optum took over this location I have been quite unsatisfied with several aspects of their policies. First, after Optum took over I was informed that if a regularly scheduled physical involved any actual diagnosis or prescription, that visit would be charged differently and thus the visit would incur a copay that an ordinary physical normally did not include. Second, when Optum took over my Mychart connectivity was broken. During this time, they issued an invoice that I was unable to see because (According to the billing personnel I spoke to), a bill was sent EXCLUSIVELY to my Mychart app. This bill went to collections because I was simply unaware of it. No phone call, no mention during a subsequent visit to the facility where I did interact with billing, nothing. My first interaction with Optum bank was many years ago when they acquired a Wells Fargo HSA account I had through my employer. There was not a large sum of money in the account, but Optum put in place a small monthly fee, which slowly drained the account completely. This is par for the course with this company. Their policies are predatory. Their employees are compartmentalized to prevent them from helping customers. They acquire businesses of good standing and trade their reputations in for their current cash value. Optum is a vile organization, and they have no business occupying an industry responsible for the health of their customers."