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Alpha urology group
4244 Riverwalk Parkway, Riverside, California 92505
About the Alpha urology group
Alpha Urology Group is a leading healthcare institution located at 4244 Riverwalk Parkway in Riverside, California, United States. Specializing in urology, our expert team of physicians provides top-notch care and treatment for a wide range of urological conditions. With a focus on patient-centered care and the latest medical advancements, Alpha Urology Group is dedicated to improving the health and well-being of our patients. Visit us today for compassionate and comprehensive urological care.
4244 Riverwalk Pkwy STE 240, Riverside, CA 92505, United States
Opening hours of Alpha urology group
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Alpha urology group
"What's going on guys? You messed up my prescription. I can't pick it up because it's written incorrectly. You don't answer the phone or messages to your answering service. Please get back to me so I don't have to drive all the way down there."
"Dr. Louie is terrific but his staff especially those answering the phones are horrible I’ve worked in at and in been many medical offices this is by far the worst."
"I am NOT reviewing doctor Louie, he was nice the first time, but he is Responsible for his staff lack of professionalism and lack of time management and appointments, I am an actual patient there for the first time and for the last time lol, the first visit was easy and did not wait too long , it was just a diagnostic and Lab sample, then the nightmare began when I came today 09/07/2023 for my actual procedure, my appointment was at 11AM, I arrived at 10:50AM, signed my name and waited, no one called my name still and it was 11:42AM almost Noon like I have been waiting for almost an hour, not only that but I noticed they checked in other patients who arrived after me ahead of me , so I asked the chubby Hispanic female nurse who wears glasses with fake dye hair color lol why are you letting other patients ahead of me although they arrived after me and my appointment was before them? the Nurse Assistant said your room is not ready go have a seat and stop yelling at me lol, so the front grumpy old woman at the front said yeah sir if you are going to yell at us then might as well leave the clinic you cant be here and yell at us, instead of focusing on the issue that they caused which is being late for you patient , They gas lighted me by saying I am the problem for yelling at them, the nurse was thin-skinned lol and could not handle a man yelling at her lol, it is NOT my problem if my room is not ready, I came on Time why are they NOT on time? since they know my appointment is at 11AM they should have prepared the room by 11 AM, why do they hold patients hostages like that ?"
"This clinic is very slow. They tell you to come at your appointment but then you wait 45 minutes and when you ask what is the hold up, you are told to sit down and that they’re not ready. No information on why. THEN they’ll call a person who just arrived while we still wait. Worst experience ever!!"
"I have called this place 26 times I am trying to get medical records for my uncle. No return phone call....It has been 3weeks! Know they have all calls Going to there answering service during business hours! Totally unprofessional! The doctor is awesome. His staff every last one of them should be fired! They have time SENSITIVE material!! People need to hear back from them! LOOK at the reviews this is how they treat their patients!! Go somewhere else!! I would never want someone to go through this experience.That my family have experienced the doctor deserves to have a better staff. His professionalism Does not reflect in his staff work ,Unfortunately. I will be reporting them to the medical board!!"
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