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Fairway Children's Medical Group
2707 Valley Boulevard, West Covina, California, United States
About the Fairway Children's Medical Group
Fairway Children's Medical Group is a leading pediatric medical institution located in West Covina, California. Our team of dedicated doctors and health professionals provide expert medical care for children of all ages. From routine check-ups to specialized treatments, we are committed to ensuring the health and well-being of every child who walks through our doors. Our facility is conveniently located at 2707 Valley Boulevard, making it easily accessible for families in the West Covina area. Trust Fairway Children's Medical Group to provide compassionate and comprehensive care for your little ones.
Photos of Fairway Children's Medical Group
2707 Valley Blvd STE 215, West Covina, CA 91792, United States
Opening hours of Fairway Children's Medical Group
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
08:00 - 12:00
Thursday:
09:00 - 17:30
Friday:
09:00 - 13:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of Fairway Children's Medical Group
"I am extremely grateful for the outstanding service provided by Fairway Children's pediatrician office. The care and attention given to my children were exceptional. The staff is not only highly professional but also genuinely caring. I appreciate the warm and welcoming environment that helps make each visit a positive experience for both parents and children. Thank you, Fairway Children's, for your commitment to providing top-notch healthcare for our little ones."
"During today's appointment, the child was fussy and crying when I asked for a wait that was too long. She said "You can go to the other office. That's how we do here! So rude!" I was appalled by the arrogant and disrespectful manner in which she treated me. Her dismissive attitude and lack of professional courtesy not only made me feel undervalued, but It also undermines my confidence in the medical care provided by your clinic. concerned and disappointed with the behavior and attitude of this young family physician during my visit to your medical clinic."
"I barely write public reviews even when I have some unpleasant experiences, but this time I really want to say something. I visited this clinic one month ago with my two kids. First of all, the doctor here is good as usual. What I would like to say is about one of the front desk ladies and the accounting guy. They are really unprofessional and irresponsible. I don't want to talk about the attitude of this front desk staff here, but I was very confused that I was charged for co-pay of the annual checkup for each kid. This is kind of common sense that most annual checkups don't come with co-pay. When I asked her, the answer was "because your co-pay is high". Anyway, I paid and confirmed with the insurance company after that. When I called back to ask for a refund, I was transferred to the accounting guy. He insisted that they did everything correctly. He is really good at arguing and finding excuses and gave you little chance to talk. He told me there was a referral co-pay for one of my kids, which no one noticed me from beginning to the end during my visit. He never said even one word about apology even when facing the obvious mistake they made. I don't know if he is the manager or what, but I think he really needs some training on talking with customers and solving problems. This trivial matter only needs one sentence to be solved: "Sorry about that, we will issue a refund", unfortunately he doesn't know. Finally, he said he will make a partial refund after deduction of the referral co-pay. Till now, one month has passed, I still have not received my refund. First time I asked, the answer was "waiting for claim from insurance company". It was ridiculous that this definitely was the wrong charge, which was supposed to be returned immediately. Anyway, you are the boss. After the claim paid by the insurance company, still no refund and he no longer replied to my message. What should I say? To be honest, this is the worst clinic visit I have ever had. I know Dr Jackyln Chan is a nice doctor and is dedicating the satisfaction of all the customers, but I think her staff should follow as well."
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