Santa Ana VA Clinic,

1506 Brookhollow Drive, Santa Ana, CA 92705

"not very accommodating. To see audiologist you call long beach. They take message and you hope to get a return call. I have called three times with no results. The service from techs leaves a lot to be desired. Had appointment in long beach at 8am. Tech arrived at 7:50am. finally came out at 8:20 to get me."

"In my short time going to this clinic I must say it's been amazing. People really care and want to help. When I say people I mean everyone from the security guards that check you in to the admitting staff and overall clinical staff. Appointments are always on time. To be honest I was having a bad day in which my PTSD was winning but I had a scheduled appointment. I went to this clinic and the older military veteran working as security guard had such i welcoming introduction. His positive attitude and willingness to connect with me in that brief moment helped me make it through my day. If for some reason I lose my battle and never get to see him again I want to say Thank you! Brother you helped me get through a hard day of PTSD."

"The Santa Ana VA Clínic has finally hired a human to greet you outside and break the news to you, whatever it may be, in a kindly, soothing way. This human told me that the waiting room was too full for me, a giant cow who needs plenty of space to look about and make ordinary navigational movements. But luck was on my side. I was allowed in way ahead of schedule, and as I entered, I saw that everybody was arranged across grand distances in the pandemic way. Take the 59 UC Irvine bus from the train/bus station in Santa Ana. The clinic is way down Grant or Grand -- I forget -- just across Warner, where your bus will stop. You can't pay other than with cash to ride unless you download the OC-something app and buy a ticket for $2 or a day pass to ride all over the county for $4.50. The app is easy. I downloaded the app, set it up and bought a ticket in less than five minutes. Unfortunately, my bus came and left in those very minutes, leaving me waiting another half hour with my day pass and nothing to travel in. Oh. You have to punch the pass once with your finger. This turns it into a machine readable design to be proud of."

"It is sad to see how the service and kindness of the Front Desk people have changed. They find any reason to send you away and I will not go back to this location. I will drive to Long Beach where you feel welcome."

"I used to have respect for this clinic but after today and their inability to help me fill a simple prescription from my dentist, I am never returning. They told me to call a certain number to get my prescription filled but when I called I was told to drop off the prescription at the pharmacy at the main VA hospital. I went there and they told me to go to the clinic and have them put it in the system. So I go to the clnic and they said we can't help because there is no diagnosis. They could have called the dentist and asked him. I am just going to pay for health Care out of pocket and I would advise any veteran to do the same if they can. I took the prescription to Costco and they filled it in 20 minutes. The VA is an absolute joke. They have no idea what they are doing. They are rude and incompetent. Another waste of tax payer money."