AAA Escondido Insurance and Member Services

"Anabel went above and beyond to help me with my car registrations! The DMV's system for out-of-state registrations was being temperamental for many days, but she called me back in as soon as it came back online and took care of it (even though it was at the very end of her day). She was extremely friendly and helpful through the entire process, as was everyone else I interacted with at this branch. The atmosphere here is much more relaxed and pleasant than the DMV. I will be back!!"

"I would put 0 stars if I could. Their policy is not in favor of their clients but theirselves. Spent a week working with the wrong representative to only be told I have to continue to wait another week or go through my insurance company when I’m not at fault! I have no side view mirror and my safety is at risk everyday. Ridiculous! Get it together!"

"I went to get my registration renewal at AAA in Escondido and Anabel was so helpful to me in the process , she even helped me to change my vehicle address on line for me and I was able to get autopay to take place for my AAA insurance. Thank you so much. Well recommended."

"The staff overall here are great! This review is pertaining to (1) particular insurance agent, Miguel Montoya. I went in to add my 2020 Chevy Bolt to an existing auto insurance policy. Miguel was assigned to assist me. He asked all of their standard questions and based on the information I provided, I was given a quote I could live with. He then proceeded to ask why my homeowner's insurance wasn't with them. I explained that in the past, AAA couldn't beat what Allstate/Pacific Specialty quoted me. He put together a quote that not only was lower, but also lessened my auto quote as well! Perfect right? Not really. He submitted my information to the underwriter and instructed me to hold off on canceling with my current carrier until it was approved. There was a claim that I had made 4 years prior dealing with a neighbor who caused my den to flood but wouldn't pay so I had to claim it on my own insurance policy so he wanted to make sure it wouldn't change my quote. I even gave him the Allstate agent's information to corroborate my claim scenario. Two weeks passed and I called and asked a couple of times if that quote was going to stay as is. Miguel stated it would and so I proceeded to sign on with them and cancel my previous carrier. Not more than a few days after, I received a letter from the underwriter stating they were not only raising my premium, but also forcing me to go to a higher coverage amount, thus being higher than my previous carrier's rate! My complaint with this agent is that even after I repeatedly asked about the quote he gave me and getting his assurance it would be what he quoted, I feel I got misled into switching my homeowner's policy. I asked what could be done and he replied they could cancel it, but I'd also lose the bundle rate applied to my auto insurance. I'm beyond disappointed and completely feel like he didn't have my best interest. After all, they work on commission and my policies probably made him a decent amount. If you are seeking any insurance from them, ask for another agent and ask questions over and over until you're reassured you're getting what they quote you. I for one, will be requesting I deal with another agent moving forward there."

"Josh was the best driving instructor we have experienced for my daughter's driving classes. He gives the best attention to detail, while creating a low stress environment. Though AAA needs more instructors overall, Josh is by far the greatest!"