SmartClinic Urgent Care 2707 Valley Boulevard, West Covina, CA 91792

"STAY AWAY from at all cost. I came here today after my surgery and was vomiting all day morning and afternoon. It was closest to my house so I went in. The First Lady was very nice she told me it would be a 45-1 hour wait. So I filled out the document and gave it to another front receptionist (her name is Taylor, an African American lady around her mid 20-30s) she didn’t acknowledge me and all after she says I need your ID & I replied “I already gave it to you.” She snapped at me and said “I’m not talking to YOU, I’m talking to Maria.” First of all as being a sick patient you don’t have to rudely speak to me. After waiting around 45 mins, since I was feeling and a bit wanting to vomit. I go to the front desk and told Taylor, I’m going to wait outside since I need some air. How many people are ahead of me? So I know when to come back in. She says 2. Which is totally fine. So I come back in after sometime and I go up and say i was just wondering, how many people are ahead of me now?I was outside waiting and just came back in. She starts yelling at me “MADAM, EVERYONE HAS TO WAIT” “THERE ARE PLENTLY OF PEOPLE AHEAD OF YOU” that’s when she pushed my button. I said to her “ALL, IM ASKING HOW MANY PEOPLE ARE AHEAD OF ME SO I KNOW I DIDNT LOSE MY SPOT.” “ITS A SIMPLE QUESTION” “YOU DONT HAVE TO TALK TO ME LIKE THAT, I WAITED A HOUR ALREADY AND JUST WANTED TO KNOW HOW MANY PEOPLE ARE AHEAD OF ME” then she goes ballistic. SUPER rude! I TOLD HER “DONT TALK TO ME LIKE THAT, I’M A PATIENT.” She then goes “YOU DONT TALK TO ME LIKE THAT, IM AN EMPLOYEE.” Absolutely APPALLING!!! We come here obviously we need urgent care and are undergoing health issues. I literally just got out of surgery and been vomiting 7/8 times yesterday. Yet you talk to me like that?! The environment you work is undergoing pain and requires hospitality. If you are not patient, empathic, or well mannered find another a job. It’s obviously you are NOT the right FIT for this job. Her attitude, behavior, was incredibly rude. Disgusting. You don’t OWN the property and we are not be disrespected by you. Taylor, learn your manners before you start working in an environment where consists a lot of social interactions, kindness, and caring. No customer service whatsoever and constantly just talks back. She talks to as if you’re inhumane. Shame on you. I’ll be reporting to your manager. Absurd. After doing surgery, vomiting constantly and I had to deal with her disgusting attitude. Get out the kitchen, if you can’t take the heat. A sick patient is NOT FOR YOU TO BE YELLED AT. however, the physician was very nice & caring. Kudos to her! Absolutely 180. Please rehire new front desk receptionist and nurse, “Sam” look miserable and don’t want to be there. It’s like they’re being forced to work. I don’t need you talk to me, all I was concerned about what number am I in line. I NEVER said I wasn’t going to wait. I’ve been so patient, I waited a hour. Check your CCTV cameras and see how rudely and loud she yells at a sick patient. Nasty."

"Smart clinic has been my go to for years. Their service is the best of all the urgent cares I've ever visited. They offer televisits which I used today for my visit. Staff is always helpful. I highly recommend this place to my family and friends."

"I had a telemedicine visit. It was a great experience. The staff and doctor were very kind and were able to help me with my health concerns. It was very easy and loved that I can get medical attention from the comfort of my own home. My wife has been in person on several different occasions with our kids and she has always had a great experience."

"I have come here plenty of times, if not for me, with other family members. Everyone is super kind, friendly and helpful. I’m so happy that it’s so close to my home. PA Kiley is incredibly sweet and understanding. She made me comfortable in a very uncomfortable situation."

"I do not recommend this Clinic, STAY AWAY. Anyone that gives this place more than 2 stars is Family or a Friend. They probably have no wait time and get to see one of the doctors quickly. The waiting room is very small and no one is required to wear a mask. Front desk staff will greet you with a prepared speech and an outrageous wait time. The staff that took the vitals and the doctors are very polite and friendly. The visit with the PA was very quick but after 6 hours my 81 year old Father received the prescription he needed to fight Covid 19. I thought going to Urgent Care would be better, next time (Hopefully there will not be a next time) we are going to an Emergency Room."