NewportCare Medical Group
441 Old Newport Boulevard, Newport Beach, California 92663
About the NewportCare Medical Group
NewportCare Medical Group is a leading healthcare institution located at 441 Old Newport Boulevard in Newport Beach, California. Our team of dedicated doctors and health professionals are committed to providing high-quality medical care to patients of all ages. From routine check-ups to specialized treatments, we offer a wide range of services to meet your healthcare needs. With a focus on personalized care and patient satisfaction, NewportCare Medical Group is your trusted partner in achieving optimal health and wellness.
Photos of NewportCare Medical Group
441 Old Newport Blvd, Newport Beach, CA 92663, United States
Opening hours of NewportCare Medical Group
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 11:00
Sunday:
09:00 - 11:00
Reviews of NewportCare Medical Group
"This place is a disorganized mess. Went there for an appointment with a doctor which was fine. He referred us for an MRI which I scheduled in the office. I later had someone call me to try and schedule it as well but told them it was already scheduled. The day of the MRI I was called AN HOUR BEFORE the appointment and was told the machine didn't work. So they rescheduled it for the next week. After that I had another person call me and practically ramble to me about the appointment scheduled, so I confirmed with her that they had it straight on their end. The next week I showed up a couple of minutes early and there was one person at the desk helping someone. When neither of them were talking, I told her we were here for an MRI and asked if we were in the right place. She told me it was downstairs but I needed a form from her. I had to wait well over 5 minutes because of what this other person needed. Two other people came out to help the girl in the front an I asked one of them to help me but they said to wait for the one at the desk. By the time she was done it had been almost a full 10 minutes that I waited. She then hands me forms to fill out. I told her I wished I could have done that while I was waiting, the MRI is going to be 2 hours and a doctors appointment after that and waiting for her has made us late. So she walks us downstairs and it turns out there is NO MRI TECH even there. Because the machine is STILL BROKEN. When I told them I had to sign my daughter out of school and take my sick leave for this appointment all they could do was apologize. This place is by far the most poorly run office I've been to in a long time. I regret letting them see my daughter since after dealing with them I wouldn't let them treat my dog. If their machine doesn't work and they can't keep straight when people are coming or going, what else don't they have a handle on."
"All of the negative reviews about the clerical staff are 100% accurate. They are unbelievably rude, calls left unanswered, and they just sound miserable all the time. It’s a shame since the actual physicians here are great."
"Never go to this clinic. The staff are rude, not responsive, and canceled my appointments many times. If you care about your health and don’t want to waste your time to talk with them never ever go to this clinic. Update: Do not believe their reply to my comment, I called them so many times and put me on hold and completely forgot to call me back and this happened multiple times."
"I am very satisfied with my surgeon and the courteous staff. My rotator cuff surgery went well.. still in recovery. The only somewhat unsatisfactory issue is getting through to someone by telephone."
"I want to warn well-established, highly-reviewed doctors from working with this facility as well as the patients. I have no complaints about the doctor I saw during my visit but the clerical staff has no interest in helping patients obtain the records and information needed after traumatic injuries. First of all, the phone lines are always full and my calls were never returned in a timely fashion. Second, I do not believe any part of the staff has visibility on any communications that have already been sent to patients. I got an email asking for confirmation on a timely subject to which I responded the same day. Over a week later, I got a follow-up from another person asking for the same confirmation. They confirmed that my original response was received and must have been missed. There was no sign of sympathy from the person helping me or even a sense of care that you would expect from such a place as NewportCARE. Overall, none of the staff I encountered in person or over the phone other than the doctor seemed interested in helping me or following up in a timely fashion."
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