Optum - Montebello Urgent Care
2603 Via Campo, Montebello, California 90640
About the Optum - Montebello Urgent Care
Optum - Montebello Urgent Care is a trusted healthcare institution located in Montebello, California. Our dedicated team of medical professionals is committed to providing high-quality urgent care services to patients in need. Whether you're dealing with a minor injury or illness, our experienced staff is here to help. Conveniently located at 2603 Via Campo, we offer a range of medical services to ensure that you receive the care you deserve. Visit us today for prompt and compassionate medical attention.
Photos of Optum - Montebello Urgent Care
2603 Via Campo, Montebello, CA 90640, United States
Opening hours of Optum - Montebello Urgent Care
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
08:00 - 19:00
Sunday:
08:00 - 19:00
Reviews of Optum - Montebello Urgent Care
"We deeply appreciate the exceptional care delivered by the medical team at Optum Urgent Care Montebello. A special acknowledgment to Miguel, Rex, Michelle, Dr. Erick Castillo, and Letty. Dr. Castillo and his team went above and beyond, attending to us even around closing time. His calm and patient approach in removing numerous splinters eased the experience for my 10-year-old. Their clear communication and dedication made a significant impact on my child's well-being. A heartfelt thank you to this outstanding team for making a genuine difference."
"Nurses, great! The doctors, great! However, the PA who helped me this time really didn’t do her job. I was waiting for a swab to check if I have certain infection which was possibly led by the antibiotics I took. But the Pa came in and told me that I have another option which I don’t need to take the swab and they can check test it from my urine. Then she prescribed me with 2 different medications. I was like Okay, it sounds much easier. However, after I got the medication and checked ONLINE, I found out one medication is another antibiotic which will cause worse infections? I called back to the clinic and checked the results of my urine sample. And the doctor who spoke to me said the infection can’t be tested from the urine sample and I have to do a swab for that. So I just went to the urgent care for getting medication to treat what I probably don’t need to be treated. Who is telling the truth? I don’t know."
"Can you hear me screaming? If only you could hear how I feel. You would hear screaming! More like an ahhhhhhhhhhh scream, that’s it. Any time I come here I reminded they are doing me a favor. However, they seem to forget I’m paying for a service! Wait times are long, once you are inside wait times are long again. I only come here because of its location, but their service is simply substandard, good luck seeing an actual MD. This is a money making machine. Money seems to be the bottom line, not really the patient’s comfort, because after all, they are doing us a favor. No Optum executive would be happy with the wait times and service offered by this place."
"I had the worst experience with the radiologist. When I entered the changing room she asked me to put a gown. The gown was from the previous patient. I did not put it on and just looked at her. Then she expected me to know where to stand in front of the mammogram machine. Did not know how to explain the procedure. Extremely insensitive, instead of explaining, her question to me was, “I you thought have done a mammogram before?” Terrible!"
"I waited close to 4 hours to see the doctor for less than 20 seconds for a simple broken finger. Honestly, the nurse and even the doctor were professional and nice. The low rating isn't about them but the terrible system this urgent care has in place. The idea that you have to wait close to 4 hours to even be seen is a bit absurd. There is something wrong with the process if the healthcare system is this inefficient and slow. There is absolutely no reason you have to wait that long to see a doctor."
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