Xpress Urgent Care

"The area is very clean with good service from all staff members. They were helpful, detailed, and friendly. I received better care here than at my primary physician for extreme arm pain."

"Xpress Urgent Care The service I received at your Edinger facility in HB has been OK at best and at worst unacceptable. I’ve recently been to your facility on Edinger twice. My best experience was on Saturday March 2, 2024 I went to your Edinger facility having accidentally cut my hand. It was my first time and I noted that the waiting room was small and dirty. Thankfully I was the only person in it and took care not to touch anything. I was assigned to an RN who removed the temporary bandage/antibiotic ointment I had applied. She cleaned my hand, applied antibiotic ointment, stitched up the wound, applied a bandage and gave me a precautionary tetanus shot. She told me to comeback in two days to have the wound inspected and get new dressing. She was competent and friendly. The room in which she attended me appeared clean. So, reception room bad, but the nurse was good. Over all I’d give it a grade of OK. On Monday March 4, I returned to the Xpress Urgent Care Edinger Facility at 11:25 AM as instructed to have my wound inspected and dressing changed. A simple enough procedure which presumably any of your medical staff could do. When I arrived, I was the only person in the reception room and by definition was the “next patient” in line. In the ensuing hour, 2 prior patents left, and 4 new patients arrived (not including myself). None of the new patients had appointments, all were asked to fill out forms and none were a “medical emergency”. Two of the new patients exhibited flu like symptoms, one had a bandage on his toe and the final patient was there for a pre job medical clearance. As stated, the waiting area was confined and small, no one was wearing a mask, and frankly I felt at risk for catching some airborne disease from either of the two sneezers. Of the four “new arrivals” two were admitted in front of me (one sneezer and the guy with the bandaged toe). As it had been at that point over an hour, I went up to the receptionist to complain. She countered my complaint saying I was “next in line”. I told her that I had been “next in line” twice in the prior hour and that status had not yielded admittance to the treatment area. I also said I wasn’t happy with being stuck in a small confined area with the unmasked sneezers. I told her I was leaving, wouldn’t be back … ever, and intended to lodge my complaints with anyone who would listen. Actually, I’m lodging it, whether you listen or not. I intentionally bought the most expensive healthcare package from United Health Care as I want excellent medical care and am willing to pay for it. This ain’t it. I’m now headed over to Hoag Urgent Care and don’t ever intend to return."

"I was feeling miserable from being sick, so I decided to go to my closest urgent care. Once I got there, they got me in, got checked out and picked up my medication within 2 hours. They were quick and efficient, the doctor even called me two days later to check in with me. Great service, thank you."

"Not even my primary doctor did it and cured me! Thank you for having this clinic! It was very fast! I didn’t want to go to the ER! And I got cured from my pain here! Doctors are very smart and they ask the patient a lot of what is happening with details.. big shout out to Dr. Nathan best doctor I have had my consultation with! Overall good! Thank you May God Bless you all!"

"Came in on Thanksgiving day with a case of food poisoning. Staff was very helpful and pleasant from my doctor, nurses, and front desk employees. It’s never fun going to urgent care but the staff was so nice and really did their best to make me feel comfortable and were so understanding. They really went above and beyond and made my visit as easy as possible. They took me in as quick as possible and even gave me pedialyte as I was waiting. Thank you so much to everyone on the staff who helped me that day."