Riverwalk Pediatric Clinic

"We were prescribed vitamins for my 1 year old daughter that aren’t covered by our insurance and the pharmacy requested they change the vitamins to something within our insurance since we can’t pay $300+ every time she needs a refill. This isn’t the first time we’ve had trouble with them processing request. We’ve waited weeks before just to be denied without any explanation or attempt to help my baby get her required prescriptions. When we learn from the pharmacy that the office hasn’t yet processed the requests we try to get word from the office itself and nobody answers or they give a vague “call back another time” response. We will be leaving this office because of these things and other things as well. Thank God I seen these issues within the office while my baby needs just vitamins and it’s not something more serious because I could not rely on them for the most basic things. They are horrible at communicating and solving problems but I have a feeling they’ll respond to this review quicker than they respond to request and calls from worried parents and patients."

"This place is very bad, I do not recommend it, my daughter got sick on Sunday with fever, vomiting and cough. The Google information says open from 8 (a lie, they answered the phone until 9:35) and the girl at the reception is always rude and blunt. I explained to her that my daughter had fever and vomited that I needed an appointment as soon as possible, she answers there are no appointments, you have to call every day so I can check if something is canceled and I can give you an appointment in two weeks!! Sorry? It is assumed that 90% of people look for a doctor because we are sick. It is obvious that in two weeks my daughter will not need her services. On other occasions when you get an appointment they never attend to you during the time (don't they consider that some parents work?) I had appointments at 8:30am and they attend to you between 10 and 11, and pray to God that Luch's schedule is not crossed because why? In that they are very punctual. And well, the final point is that my daughter has had 3 appointments throughout the year to do her physical and on the day she has to do those exams they just check her and tell me okay, we will give her another appointment to do her physical (then they only lose the time because I had to wait 2 hours for the appointment and in the end it took 10 minutes to review and they scheduled me for another appointment in 2 months). I think this place has a lack of ethics and professionals. I will take my daughters somewhere else, where I may have to wait a long time, but we will be treated with cordiality and respect."

"Its like every other dr. Not all visits are the best some days are better than others for the most part its pleasant. Review is for billing dept. They really need to get their stuff together update oct 3rd 2023... Super understaffed drs are leaving this place left and right due to pay.. office staff is frustrated and because of pay provide a poor service. It is worth to mention they need us as we need them it is mutual therefore dont asume we are getting service for free and are doing us a favor. when you arrive expect heavy delays over 1hr whom ever own this place now YOU ARE NOT TAKING CARE OF YOUR PEOPLE OR INVESTMENT place is bad you could honestly rate this a neg 1 if possible.. Also answering dept need to know what Hippa is all about"

"There is a clerk who answers the phone to make appointments. Her name is Lisa. She is very rude and needs more training when it comes to dealing with parents and patients. I was told by another clerk to call back at 8am to make a same-day appointment, usually if you’re making a same-day appointment, it’s caused for attention and you’re concerned about your child whatever the case may be that they need to be seen for. In this case my son has a rash on his cheek that turned out to be a fungal infection I had call three days straight trying to get a same-day appointment. I was six minutes late to get a same-day appointment on the day that I spoke with Lisa, 806 was the time and she told me that I would not be able to make an appointment which is fine. I get the policies, I called the next day and she is even more rude telling me that I cannot make an appointment they don’t do that anymore. And I’m so confused on what she means by they don’t do that anymore. They don’t make appointments to be seen. This is what I mean by she needs more training in dealing with patients. So I’m telling her I don’t understand. I was just in there and she rudely says we only make appointments for physicals. OK so make me an appointment for a wellness Check is what I immediately responded. She asked me for my son’s name but before giving her the information I asked for her name because she is rude, unprofessional, and obviously doesn’t care about her job. She needs to be trained or talked to because of her uncaring approach I’m changing pediatricians for all of my kids. This is poor treatment toward patients. What’s crazy is I called back after being hung up on and janelle was able to get me a same day appointment but since it was a later time, I was not able to make appointment. She was very helpful in referring an urgent care you need more people like Janelle working for your patients."

"I would never bring my children here again call in to make physical that's in October messlia is very rude they need better staff here. I've been coming here for more than 6 years and I will not return I'll find somewhere else for my boys to go. This doctor's office has went down plus very long waits"