AAA Anaheim Insurance and Member Services

"My recent experience at AAA on 2/22/24 left much to be desired, primarily due to the poor customer service provided by the female front desk staff member with long red hair. Accompanied by a senior woman using a walker to obtain a handicap sign, we were met with a disappointing lack of empathy and professionalism. The front desk staff's demeanor conveyed an attitude of inconvenience rather than willingness to assist. When seeking guidance on completing the required form, we were met with a dismissive response. The staff member handed back the doctor's form with a remark implying incompetence, stating “fill out the form and try not to make any mistakes." This encounter highlights a need for better training of AAA staff to ensure they can effectively serve all customers, regardless of age or ability. Professional language and a compassionate approach are fundamental aspects of customer service, both of which were sorely lacking in this instance. I strongly recommend that AAA invests in comprehensive training programs to enhance the skills and attitudes of its staff members, fostering a culture of respect and support for all patrons."

"Always efficient. 9am to 1pm service on Saturday helps out so much. Great location too."

"Erin Lee in travel is a life saver, I had last minute travel changes so she went to work, she did not quit or complain she just went to work and made changes happen with minor cost. She changed my flights, my booking rooms took her two days to make it happen. Erin is amazing she did the changes with smile, kept me informed though out the process. Joseph Rojas did my original booking and he also was great.very helpful staff we are happy to be a part of AAA family Thank you Erin And Joseph."

"People ask me why I have been a member of AAA for over 25 years! I tell them the service and the options available to motorists is worth the investment. An example was recently I had my car stolen and after recovery I needed new plates. After multiple times traversing the DMV website for answers, I called this office and was told they could replace my old plates quickly and easily. I arrived at their office around noon, was greeted with a smile and was instructed to fill out a form for the new plates. In the middle of filling out the form I was called to a window and greeted with a smile and “How can I help you?” I explained the problem and immediately he started the process of issuing a new set of plates for my care. Everybody at this location is awesome and I have never experienced a bad situation when I go to any AAA office. Invest in AAA. You will not regret it!"