Coastal Hideaways

"We have used Coastal Hideaways to manage and rent our home in Santa Barbara for over 2 years. Melissa Pierson has handled all aspects of the rental personally and professionally. Highly recommend."

"DO NOT WASTE YOUR TIME. Terrible Customer Service. They just want your money and move on to the next sale. Then they charge you extra cleaning fees and provide zero support for any issues. Melissa claims to be a Property Manager, she is no more than a slimly used car salesman. We had a toilet leak in the bedroom from the unit above and they did nothing for over a week to repair this. They did not care and the homeowner didn't want to pay for repairs, ridiculous."

"My first experience and encounter w/ Coastal Hideaways was in June 2019 as they represented the vacation home we rented for a week in Oxnard Channel Islands Harbor. We had the usual minor bumps and questions and my experience with this team was exceptional. They responded quickly and followed up to make sure that everything was answered and taken care of. I've seen some of the prior reviews of this company and I have a hard time believing them. We've rented through many other vacation booking and management firms across the country with mixed experience. This team is incredibly professional and I have the utmost respect and confidence in Coastal Hideaways. They will be receiving our business again and every time we look to rent a vacation condo/house in the Ventura/Santa Barbara area."

"My wife and I have been renting our Santa Barbara house (Artist Inn) through Melissa Pierson at Coastal Hideaways for nearly 4 years. We have had an excellent experience with Melissa and her staff from day one. We now have repeat renters and we have to make sure we keep some dates for ourselves as the house is very popular. She screens renters carefully, is always responsive to our calls, makes timely payments to us, and provides us with prompt and detailed accounting monthly. There has rarely been a problem with renters, and when there has been Melissa has quickly resolved the issues. She takes very good care of our home and has a network of competent and reasonable people for repairs, plumbing, electrical and other issues. I have read the other reviews on here and conclude that they must be either competitors trying to hurt Melissa, or are disgruntled renters that no one could please."

"I've been using Coastal Hideaways as my property management company for the past two years and have had an excellent experience. Our condo unit is kept immaculately clean by the staff. Melissa Pierson is a pleasure to work with. Our rental has a 90% booked rate, amazing! We have peace of mind knowing that our vacation rental is attentively managed. I would happily recommend Coastal Hideaways to a friend."