Blue Travel Group

"HORRIBLE!!! Do not book with them!!!! My family and I went on the Europe trip and It was the most stressful thing ever. They are SO rude with their responses and have horrible costumer service. We were promised a guid at all time and that was not the case. They claimed they couldn’t send us a guid because THEY didn’t have enough people booked, which is not our fault. They booked our hotels about an hour or more from the main cities and didn’t pay for transportation so we spent almost more than $600 on ubers. Each uber was around $80 just to get to the main cities because they were in the middle of no where. They also made us check out of hotels almost 4 hours before we were even going to get picked up, so that took away many hours of our day where we couldn’t do nothing but wait around. The transportation that they did pay for would pick us up sometimes up to 1 and a half AFTER the pick up time they claimed. Since we had no guid we had to follow unclear instructions through messages with them, which some times they wouldn’t answer because of the different time frames. They promised we would be going to many different places but when it came to that day they would cancel it on us. So we missed out on a few activities. Throughout the trip, they changed many things so it can be more affordable for THEM. We payed them so much money for an excellent trip and they repaid us by sending us to bus stops that spelled like pee and was so dirty. They send us on this bus for 10+ hours to not pay for a train or plane tickets. Again, they just did what was convenient for them. This was my dream trip so I am very disappointed and sad that it was spent tolerating these people. They are so unprofessional it’s unbelievable. Please do yourself a favor and not book with them."

"This will be first and last time booking with agency. My girlfriend and I recently returned from Egypt and about 65% of the time we had multiple issues. 1. The cruise ship company said we canceled our reservation….We did not. Reservations were made at the last minute. Everything was confirmed in May 2023. 2. Pyramids in Giza - Tour guide rushed us. He told us not to tell anyone we tipped him - Who cares if we tip him or not. He got into an argument with vendors….It was vey embarrassing. 3. Another tour guide told us we had to pay for a tour that was already. They had an itinerary different from ours - So I paid $85. The next morning we had 2 separate guides wanting to take us on a tour. Both are legitimate guides, but one scammed me/us. We were told by Blue Travel, I would get a refund and now I will not be receiving one. 4. On the final day to the air port, driver did not show up on time. Keep in mind our flight was at 8pm. Driver was supposed to pick us at 4pm - Our voucher said 5:35pm. I called the service provider to confirm pick up time. Needless to say, the driver did not show up until 6pm. I will never book with this company again!!!!"