Coastal Surgical Institute

"This medical center is fantastic, the staff is friendly and helpful and knowledgeable. I am really satisfied with my surgery and care I had there. Highly recommend."

"I felt very fortunate to be here for what I needed done. I couldn't have been made more comfortable. Everything went went very smooth and systematic. A big warm thank you to all who were there! Highly recommend!"

"*****UPDATED REVIEW ******** HORRIBLE EXPERIENCE THE SECOND TIME THERE!!!!!!!!!!!!!!!!!’ This was my second yearly appointment. Office staff was extremely nice and Dr. Rodgers preformed my endoscopy with minimal pain after!! My first endoscopy I felt like I was throat punched! He definitely did a wonderful job! Thank you to Dr Rodgers and to all the staff!!!! This is a updated review!! My previous review was 3 years ago and here is my new review!!!! My last experience was just awful. They were not very nice!! I had to wait 3 hours for my surgery!!! They made me walk by other patients when I had to use the restroom and they had me totally undressed for my hernia surgery! I was so embarrassed!! Was crying right before my surgery and when I woke up out of my anesthesia I guess I was calling for my husband I couldn’t get out of there fast enough!! I think It was the way I was treated!! I will be definitely having my surgery at a hospital if I need one!! Horrible experience this time! Nurses were not so nice to me!!! Just sucked!! I have had many surgeries and this was my worst experience EVER"

"1-30-31 - Not once BUT twice did I go through colonoscopy prep (36 hour fasting and all night laxative forced diarrhea) to arrive at Coastal Surgical Institute to be turned away by Nancy Steffora, who calls herself the Director of Nursing. The first instance was due to egregiously poor scheduling and resource management by Nancy and the second was literally retribution for criticizing the first instance. Nancy literally removed me from the schedule without notifying me then refused to work me back into the schedule when I arrived prepped. I know that many others have had AWFUL experiences with Nancy and this practice but are afraid to leave reviews for fear of retribution by Nancy and the social aversion to discourse about this procedure. Therefore I have created a Reddit thread for people to anonymously critique this practice and Nancy Steffora. Just google “Reddit Nancy Steffora” and feel free to write about your horrible experience with Nancy. I’ve started the thread with a very detailed timeline of my two failed colonoscopy procedures and how stressful and unacceptable this has all been. UPDATE 1-31-23 We contacted Dignity Health to file a complaint against Nancy Steffora and were directed by Dignity Health to her boss Matt Richardson who after listening to the complaint asked the question why don’t you just go somewhere else? Matt followed this question up with a veiled threat that if we keep pursuing this complaint that Dignity Health services may no longer be available to us. We advised Matt that we’d be speaking to his boss. We have now started a Reddit thread for Matt Richardson as well. UPDATE 2-2-23 10:30am - we just received a call from an officer Ellis at Pismo Beach PD that we need to be “careful” about online reviews because they’re being deemed “harassing” by Coastal Surgical Institute. We quickly and in a very impolite manner dispatched of this rookie’s attempt at intimidation and told him call us back when he has an arrest warrant for “online review harassment”. You have to wonder why there is only one other negative review on this google page. We will keep the public informed of all acts of intimidation that Coastal Surgical Institute takes against us."

"I was very nervous going in for a tonsillectomy, but the surgery center staff and operations of the facility were outstanding. I have gone to other surgery centers for other procedures and this was by far the best. The staff here were thorough, informative, and had excellent bedside manner. They did a wonderful job at making me feel comfortable and less anxious both before going in the operating room and also post surgery in the recovery room. I hope I never have to have another surgery but if I ever do, I would do it here if possible. I highly recommend. **Side note: The upstairs offices are not a part of the surgery center - they are other private practice doctors' offices. If you are coming here for an operation go to the first floor parking lot, not the 2nd floor parking lot."