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Reproductive Science Center in Los Gatos, CA
15066 Los Gatos Almaden Road, Los Gatos, California, United States
About the Reproductive Science Center in Los Gatos, CA
The Reproductive Science Center in Los Gatos, California, is a leading health institution specializing in fertility treatments. Located at 15066 Los Gatos Almaden Road, Suite 110, our state-of-the-art clinic serves residents of Monterey and Santa Clara counties, including San Jose. Our fully remodeled facility offers a range of services including IVF, ICSI, PGT, IUI, egg freezing, fertility surgery, integrative medicine, and emotional support. We also provide third party reproduction services such as embryo, sperm, and egg donation, gestational carrier surrogacy, and LGBTQ fertility services. Our board-certified reproductive endocrinologists and fertility specialists offer individualized care and expertise that patients can trust. Contact us through our secure patient portal or request an appointment online. With over 35 years of experience, RSC is dedicated to advancing reproductive medicine and helping patients achieve their family-building goals.
Photos of Reproductive Science Center in Los Gatos, CA
15066 Los Gatos Almaden Rd #110, Los Gatos, CA 95032, United States
Opening hours of Reproductive Science Center in Los Gatos, CA
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Reproductive Science Center in Los Gatos, CA
"I'll start by saying that I had positive experiences in my in-person interactions with the staff at RSC, both at the Los Gatos and San Ramon locations. I also had a positive outcome from my treatment plan with a pregnancy. So my review is not influenced by a bad outcome. That being said, dealing with RSC on the logistical side of things (administrative, financial, etc) was just a total nightmare throughout the whole process. The office seems to be too busy or too chaotic to deal with patient communication, scheduling, and billing in a timely and effective manner. In an already stressful process, dealing with unnecessary difficulties like this is incredibly unpleasant. The last straw for me has been a nearly year long process to get back over $1100 that RSC over-charged me for a procedure. My insurance company resolved the claim very quickly, showing a cost to me much lower than what RSC collected up front. My first attempt to contact the billing team requesting a refund of the over-charged amount resulted in a response that this claim was "still pending with insurance", despite being almost 5 months after my insurance showed the claim as finalized. I expect this was a flat out lie as they tried to submit a duplicate claim with my insurance the very next day. Over the course of the next 6 months, I've sent 3 messages through their portal and left 4 voicemails with the billing team, all unanswered, not a single response. Needless to say, hard to imagine going back to RSC for any fertility needs in the future."
"Dr Homer is my provider. During this process, he doesn't provide enough options and explanation. The result doesn't meet the expectation. Dr Homer only calls me twice during this process. The only time I met Dr homer is the first consultation. I trusted Dr homer's decision at the beginning but seems like it is a bad decision for me. The case manager just gives me some instruction details but cannot answer any questions. After the first cycle, I want to change the provider. The clinic staff told me that I cannot change doctor, which is their policy. All of their people in this clinic just supports their own teammates not their customers. They don't have a good feedback mechanism to improve their process. Your opinion is not considered. Please conduct more research by yourself before making a deal with these person. Another weird thing, my insurance company said that it is no blocking to change a doctor in same clinic. They can just provide a new request. However, this clinic said that they cannot change my doctor because of this is same cycle."
"I am over 40 years old. In order to have a second child, I underwent an egg retrieval procedure at the RSC. Dr. Wacht successfully transferred the resulting embryo and I am now pregnant. Case manager Salina really help me and husband with smile and patience. I am delighted to have found a reliable IVF provider, Dr. Wachs, case manager Salina, and the RSC."
"The billing department is totally unreliable. Financial Coordinator is not responsive and reliable. She never replies to me in a timely manner. She really does not care what the treatment is and does not give me an accurate quote. Infertility treatment is expensive and stressful. I had to stop moving forward because I was not able to afford it according to her quote which was about 50K for 2 cycles of IFV. Recently I got new insurance which covers some part of fertility treatment. So I'm asking Suzi for a new quote. But I haven't heard back from her for two weeks even after a follow-up message. I don't usually write a bad review. To be fair, I would like to mention Dr. Homer, Case Manager Kacey, and other nurses have been great to me. They have been always trying to be helpful. However, because of the billing department, I am thinking to look for another infertility center. Reading similar reviews makes me think that they will create more troubles in billings and make the procedures even more stressful and difficult. I don't know if Suzi is too busy or not. I think the management team should take these issues seriously and solve them immediately."
"Let me first start by saying Chelsea, Macy, and Dr. Homer are amazing and if it wasn't for Chelsea and Macy we would have ran far away from this place and never looked back. They went above and beyond their duty to to reduce an already stressful process Now, why I would never use this place if you don't have to. The finance and billing department is completely inept and good luck getting a call back. If you do get a live person (receptionist) it seems to be standard practice to tell you they aren't available or are in a meeting. It's amazing how any procedures get done when the doctors and admin staff are always in meetings. Maybe, it's just the standard line they give so they don't have to deal with problems. If you do leave a voicemail on the finance line, the recording says "We'll return you call in 5 business days". That is just crazy, 5 days to return a phone call. So we had finance problems a year ago, keep in mind we paid cash for the procedures so you would think there really shouldn't be many problems, well not the case. Fast forward to current, and now we have finance/billing problems with our egg storage. Not really a problem we want to have or the stress we need. I would not use RSC if you have to do anything that has to do with finance. It's not worth the stress of either partner and frankly this is something that seems to be easily fixed. They have the same finance manager in place, which I can't understand given all the complaints Even workers we've talked to have agreed with us, which makes this all the more reason not to use them as RSC is not solving these problems, but rather allowing the behavior to continue."
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