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Otolaryngology (ENT): Soquel Office: Palo Alto Medical Foundation
2950 Research Park Drive, Soquel, California 95073
About the Otolaryngology (ENT): Soquel Office: Palo Alto Medical Foundation
The Otolaryngology (ENT) Soquel Office at Palo Alto Medical Foundation is a healthcare institution located at 2950 Research Park Drive in Soquel, California, United States. Specializing in ear, nose, and throat care, the experienced team of ENT specialists at this office provides comprehensive medical services to patients of all ages. From hearing loss and sinus issues to throat conditions and head and neck surgery, the Otolaryngology Soquel Office offers cutting-edge treatments and personalized care to ensure the best possible outcomes for each patient. Schedule an appointment today to receive top-quality ENT care in a comfortable and convenient setting.
Reviews of Otolaryngology (ENT): Soquel Office: Palo Alto Medical Foundation
"Was helped by Donna and Dr Hetzler today, seen 5 min after checking in, The doctor asked thorough questions and did many tests to ensure there was not an undiagnosed problem. They were both very thorough and respectful and the process was a breeze I highly recommend this doctor."
"Awful customer service"
"The doctor ENT specialist has been amazing in helping my mom. However, I was extremely frustrated as disappointed with staff. My mom is an elderly and had dialysis prior to her appointment. We arrived early and still was not seen until 45 min after her appointment. We waited a total of an hour and 45 minutes for a 5 min follow-up. The receptionist misinformed us about the wait time several times... we would have rescheduled if I knew the doctor would be running 45 min late. It was unprofessional and when addressing our concern, the medical assistant acted like it was our fault for arriving early. I recommend revamping the administrative and assisting staff so that they’re aware and empathetic to patients’ time and condition."
"I concur with the previous patient assessment. I saw Dr. Hetzler several times for hearing loss, that I thought was premature. My permanent hearing loss was confirmed, regardless having experienced loss before and then improved hearing. I had to request a script for hearing aids as he hurried out of the treatment room. Since then I self-referred to Santa Cruz ENT, where Dr. Spilman and their audiology team ran specific, specialized tests. They discovered that my hearing loss is permanent, but abnormal (not from loud music, sounds or trauma) with an accompanying vestibular issue that's only seen in elderly people. They set me up for physical therapy to specifically address the vestibular issues. Having a proper diagnosis and treatment is what we pay for. PAMF has competent, awesome ENTs. I know Dr. Hetzler is a really good doctor. I too feel that PAMFs internal policies not only has the doctors hands tied, but they're overworked and the audiologists are treated more like secretaries than the professionals that they are. This was not the case at SC ENT. Their audiologists discuss their findings with you after thoroughly interviewing your issues and work with you and your ENT. PAMF, you're good. Time to step up ENT care."
"This ENT office is a major disappointment. The specialists may be well equipped to deal with common problems (e.g., kids' sniffles, ear aches, etc.) that are straight out of a textbook, they are far less than merely incompetent when faced with complaints that are exceptions as happened in my case. Due in part to patient throughput mandates, these specialists are incapable of digging into a deeper problem. Worse yet, they will never concede that a patient has a problem that is beyond their immediate textbook understanding. With my particular issue, I saw all the site doctors trying to get a correct view of my issue and finally self-referred to Stanford Medical Center where appropriate action finally took place. One PAMF doctor (loosely speaking) told me that "everybody has ringing ears," lightly passing off a much more serious problem. In summary, this PAMF ENT office has a patient throughput mandate that precludes any in-depth specialist view of a problem. Furthermore, their internal culture is such that they cannot admit that a problem is beyond their understanding. They don't know when they don't know. The PAMF Santa Cruz ENT office needs a management review. They are worse than mediocre (unless the patient merely have a textbook sniffly nose). All PAMF offices have an "Above and Beyond" feedback setup with management apparently blind to the possibility and actuality of "Below and Beneath" service quality."
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