Sutter Urgent Care - Westside
1301 Mission Street, Santa Cruz, California 95060
About the Business
Sutter Urgent Care - Westside is a healthcare facility located at 1301 Mission Street in Santa Cruz, California. Our urgent care center provides high-quality medical care for non-life-threatening illnesses and injuries. Our experienced medical staff is dedicated to providing prompt and compassionate care to patients of all ages. Whether you are in need of treatment for a minor illness or injury, our team is here to help. Visit Sutter Urgent Care - Westside for efficient and reliable healthcare services in a convenient location.
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Contacts
1301 Mission St 1st Floor, Santa Cruz, CA 95060, United States
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 17:00
Reviews
"I wasted an hour today by going to urgent care> I called into ask if I could be seen in urgent care as I was having severe constipation. I was told to come in, which I did and was seated and then called in by a nurse who did the preparation, blood pressure, tempo etc before going to get a physician. She returned to tell me that I could come in the next day but that I could not be seen yesterday. I was not happy as I had wasted time and not received any useful treatment. I also imagine that I will be charged for two visits. I will not pay for two visits as I received no useful treatment in the one case, and should be given a credit, rather than being charged, for this. Unfortunately this sort of thing is becoming more and more common with PAMF as you do not have enough physicians, yet you still seek new patients. Overall the delays and use of physicians assistants is unacceptable. The latter practice is a false economy as they tend to be very defensive. e.g. When I was seen by one of your PA's in the past, I was given a cat scan instead of a flu test. I do not need the radiation for no good reason. Thank you for providing a means of offering feedback that is meaningful. The surveys are garbage and wholly ineffective"
"My experience was good the front desk was really nice and seemed to care for me, my nurses were great and friendly and made me feel comfortable. My doctor though seemed nice but checked out/ probably over worked so not necessary present. didn't really see the point in him needing to help me and honestly neither did he, I thanked him and he said "i didn't do anything" you could just tell my problem was kind of waste of his time, as it was something that ended up being something a nurse could help me with."
"I came into urgent care without an appointment at 9:30 and I was greeted nicely by the front desk and she offered to have me check in then vs wait till the first opening at 1:00. I waited about 15 minutes and got my vitals checked. The nurse said she would talk to the Dr to see if they could squeeze me in. I waited another 15 minutes and got seen by the Dr. Both of the nurses and Dr were very nice and knowledgeable. They did a nose swab and I just waited another 30 mins and got my flu result (positive). It was a great experience."
"The PSR representative was professional and quick to take my information. I was taken back for assessment promptly and made to feel like I was the only patient (even though the parking lot was nearly full). Dr. Faber was on call and treated me with care and compassion as she has every visit in the past. The entire experience was exceptional!"
"I consistently have a very good experience at the Sutter urgent care. Reception was efficient, all my questions answered. The medical staff was excellent. I understand the amount of pressure that assistant, PAs and doctors work under, and I have nothing but praise for them. Very well done!"
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