Epic Care
20400 Lake Chabot Road, Castro Valley, California, United States
About the Epic Care
Epic Care is a leading healthcare institution located at 20400 Lake Chabot Road in Castro Valley, California. Our team of experienced doctors and healthcare professionals are dedicated to providing top-quality medical care to patients of all ages. From routine check-ups to specialized treatments, we offer a wide range of services to meet the unique needs of each individual. At Epic Care, we prioritize patient comfort and satisfaction, ensuring a positive and welcoming environment for all who walk through our doors. Visit us today and experience the difference that personalized care can make in your health and well-being.
Photos of Epic Care
20400 Lake Chabot Rd STE 102, Castro Valley, CA 94546, United States
Opening hours of Epic Care
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Epic Care
"I am not a patient of Epic Care but unfortunately my father is. He has been a patient of Dr Dhawan for 10 plus years. Initially the care at Epic Care was fine. The staff would follow through with the sending of request to Insurance and approving medication refills. However as of 2020 this has NOT been the case. Every time a refill needs approval or the approval of medical supplies is sent to the office it takes anywhere from few days to 2-3 weeks. These are medications that he takes regularly and needs. As of late he needs medical supplies as he has a colostomy bag from colon cancer. He’s called the med supply company whom had sent the request to Epic Care numerous times for over a week and still no answer. I advised him to call Epic Care to follow up which he did. He was told they hadn’t received the request. After follow up with supply company the confirmed that they had indeed sent the request. My father whom is on a fixed income had to go purchase the supplies himself which are very expensive. It’s now been a week and a half and nothing. How hard is it to sign off on a medical supplies request? This is ridiculous. Who’s not doing their job? If I had my way he would leave the practice and get a new doctor. He is old and does not want the hassle of starting over. I don’t want to get involved but I’m dealing with an old man whom does not understand why things don’t happen in a quick fashion like the old days. I am VERY disappointed with this practice and will continue to work on getting my father to find a new doctor. A practice that calls you back when they say they will and follows up."
"Horrible service in terms of reaching out to your insurance company. My insurance approved my prescription September 2020, it's now January 2021 and I'm due for my infusion however, EPIC care can't seem get it together!!! I've been waiting almost 2 weeks from my medication I'm in so much pain. I'm the one having to call the center daily. I'm so frustrated!!! Wondering if all EPIC facilities are this way or just the one in Castro Valley???"
"The Oncology Nurse Team are the sweetest medical staff I have ever met. Bless them all."
"Very well managed outlet specializing in treating Cancer patients. Found the doctors, nurses and the staff in general very caring, understanding and above all eager to please and serve the elderly patients frequenting the hospice. The place is well managed, clean and hygienic."
"Outstanding Staff; Incredibly efficient and attentive to detail. Always find a way to accommodate the unexpected twists and turns of challenging medical conditions. 5 stars is NOT enough; should get at least 10."
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