Mountain View Optometry & Contact Lens Clinic
495 Castro Street, Mountain View, California, United States
About the Mountain View Optometry & Contact Lens Clinic
Mountain View Optometry & Contact Lens Clinic is a trusted institution located in downtown Mountain View, California. With over 60 years of experience, our team of experienced eye doctors provides high-quality and personalized eye care for patients of all ages. We offer a wide range of services, including eye exams, myopia control, and vision correction. Our clinic is equipped with the latest eyewear collections and stays on top of trends and styles. Whether you need a routine eye exam or treatment for an age-related eye disease, Mountain View Optometry is here to elevate your eye care experience to the next level. Visit us at 495 Castro Street to experience the difference our compassionate team can make in your eye care journey.
Photos of Mountain View Optometry & Contact Lens Clinic
495 Castro St, Mountain View, CA 94041, United States
Opening hours of Mountain View Optometry & Contact Lens Clinic
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:00
Friday:
08:00 - 16:30
Saturday:
08:30 - 15:00
Sunday:
Closed
Reviews of Mountain View Optometry & Contact Lens Clinic
"Booked an appointment online a month and a half in advance as a new patient. Received multiple text message appointment reminders for the appointment. The day before, I spoke with the front desk to both confirm my appointment and provide my insurance information. When I arrived 15 minutes before my appointment they told me they did not have an appointment for me in the system, but they did acknowledge that they could see on their end that I did originally have an appointment at that time, received text reminders from them, spoke with their coworker over the phone for confirmation, and that no cancellation was made, yet they still could not see me for my scheduled time. The front desk ladies were friendly about the situation and assured me it was no fault of mine, and offered to fit me in later that day, however this disorganization was a big red flag to me and I've decided to try a different practice."
"I had an appt with Dr. Majmundar and she was amazing! Walked me through everything she was doing and showed a lot of attention. Definitely coming back!"
"Wary of how my sight was faring after surviving Covid and 6 months straight of looking at a computer from 9-5, I nervously embarked on my first eye test in 2 years. The front desk was nothing but cordial and understanding of my slight tardiness because I had filled out required information per their suggestion beforehand. There was full transparency of fees and the process from having me seated, getting me seen, and walking out the door was seamless. My eye test felt quick, but thorough, with no room for doubt. The techs were patient with my unfamiliarity with specific testing procedures and knowledgeably explained the importance of each step in full. Dr. Majmundar was comprehensive in her analysis of the inner workings of my eye. She intuitively pinpointed a new development I had not previously known, but had the care to not frighten me and ensured I would just need to observe it for now. She left me feeling not only confident about my eye sight, but also in some sense, superior."
"Very disorganized and have been waiting since.....October for resolution..... It's now December so I went into MOV to return the improper lenses. The office mgr said she would get back to me on Monday, Dec 11 as she would be in that day as would Dr. Ngo. Well. It's Tuesday, Dec 12 6pm and have not heard a peep. The office mgr kept telling me what my file said which was incorrect. She admitted short staffing so instead of just apologizing, taking the lenses and refunding me she argued with me about her needing to do her due diligence about what I was telling her. I'm extremely frustrated. Original review: I have been a patient at MVO for 30 + years and this past year has been the worst experience ever. Dr. Ngo rushed me through the apt like I was in a cattle call. Which she said "well we have 50 other patients to see today. Then I had to call the office 4 times to get my prescription updated - they said "We will leave a msg with Dr. Ngo." I called 3 more times. Then, "Oh, Dr. Ngo is OOO today and tomorrow." The prescription was updated but no one called me to tell me that so I had to call again and go in on a Saturday to pick up the lenses. I get home and THEY GAVE ME THE WRONG LENS. Now, I'm actually on the phone with them again, after a 16:34 wait time and they again have to "leave a msg with Dr. Ngo" before they can reissue the correct lens. So far my time on the phone 26:53. Also "oh we don't have them in stock. It will take 2-3 weeks to get them." I see Stephanie N. has the same issues. This is very disappointing coming from MVO."
"The reviews here scared me off a bit, but personally it was a pleasant experience. Quick, no hassle at the front desk, friendly staff, no additional “surprise” charges. There’s an optional test which they let you know multiple times that it will have additional cost (when you sign a form and right before the test - costs $39). I didn’t end up getting glasses or contacts here, but otherwise the exam and diagnosis was great!"
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