Sunnyvale Center (401),

401 Old San Francisco Rd, Sunnyvale, CA 94086, United States

"The billing system is broken. The care team scheduled a video consult to go over X-rays without contacting me for scheduling. After the consult, I was slapped with a full long-visit bill when the visit was less than 10 min. I was never informed prior or during the visit about the cost. Further, the notes even explicitly say that I verbally consented to the provider that the visit cost is my responsibility. I have never seen any notes ever stating that. It seems they just wanted to rip me off by claiming something on paper that never happened. Now, nobody even wants to hear my concern over phone and messages. They keep dodging me from billing to provider and so on. It seems they just want to rip people and their insurance with hefty bills without consent."

"A simply rotten organization. Switched to One Medical but got referred to Sutter for something and, in my stupidity, made the appointment. Out of the gate, they slapped me with a HUUUGE out-of-pocket fee for a very short in-network appointment. They then cancelled my follow-up appointment a few hours in advance, without so much as a sorry. Why can’t we do that to them?"

"We have PCP here. They have sloppy system of ordering tests. They default the tests to their own labs instead of the patients preference and it takes forever to get them to order the test to the preferred lab. Almost waited an hour going back and forth with the customer service."

"New to area. Went twice for physicals, once for special needs daughter, once for myself. The staff was mostly friendly, a few were rude, one was so condescending that I don’t even know how she has a job still. Our daughter’s doctor was haughty and condescending, rolled her eyes a few times while I answered her questions (yes I saw that). The other was a little better, but not by much. The records department likes to pass the buck; impossible just to get records transferred. My old doc office asked for a fax of the records release form I signed, they never sent it. I know I don’t have time to do other peoples jobs. These folks like to play the blame game, putting things on you. “You should’ve this, if you would’ve done that, you can’t this, you can’t that, etc…”. Too much BS. I’m out."

"Sutter Health asked an established patient to sign a 3-4 pages form right before the appointment as a condition. When offered to take it home and review, they blatantly refused treatment. They have been floating this form to patients for for over a month - the way they do it is when the patient started returning for treatment, they offer it on the 2nd visit, a calculated move. Patient has given consent years ago when became a patient. There was no issue a week ago. Now refused treatment. The form seems to be one that is needed for surgery kind of stuff. It talks about pulling credit report etc. The visit is regular visit and there is no discussion about surgery whatever. Sutter Health was fined by AG for Monopoly. Lately again for violating Covid regulations"