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Gateway Family and Urgent Care
1580 South Winchester Boulevard, Campbell, California, United States
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About the Gateway Family and Urgent Care
Gateway Family and Urgent Care, located at 1580 South Winchester Boulevard in Campbell, California, is a comprehensive healthcare facility offering family care services. From treating colds and flu to sprains and fractures, our providers are here to provide quick and quality care when you need it. To make an appointment, please call (408) 364-7800.
At Gateway Family and Urgent Care, we prioritize patient feedback to continually improve our services. We follow up with each patient to ensure their needs are met and their health insurance is understood. Spring can be a challenging time for asthma sufferers, with increased allergens in the air exacerbating symptoms. Our providers are here to help manage asthma and improve quality of life.
In the realm of modern medicine, antibiotics play a crucial role in combating bacterial infections. It's important to understand how antibiotics work and when they are necessary for treatment. Additionally, we provide information on the health effects of vaping and the impact it can have on overall well-being.
For transparency, we provide a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments webpage, as part of the Physician Payments Sunshine Act. This legislation requires detailed information on payments from manufacturers to physicians and teaching hospitals to be made public. At Gateway Family and Urgent Care, we are committed to providing comprehensive and compassionate care for all our patients.
Photos of Gateway Family and Urgent Care
1580 S Winchester Blvd #202, Campbell, CA 95008, United States
Opening hours of Gateway Family and Urgent Care
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
Day off
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gateway Family and Urgent Care
"My first time going to Gateway. I had an ear blockage that needed attention. Dr. Louis and the entire staff were great. Friendly and professional. I highly recommend them."
"Had my TB test done for being a volunteer coach at a HS. Staff was quick and efficient with the process. Had to come back a few days later and they faxed forms over for me."
"This place is absolutely awful, look elsewhere and save yourself the headache. Dr. Louis has her days where she is nice enough and others where it's evident she could care less. There is no consistency of quality care here. Most alarming is that Dr. Louis has given me false and misleading information multiple times. When I cross referenced her guidance with reliable online sources and family friends who are doctors, they confirmed she was completely off base with all of her recommendations and advised against listening to her. So much so that multiple people recommended I look elsewhere for better care, which thankfully I've been able to do. It's not safe for Dr. Louis to provide medical care when the information provided is factually incorrect. The front desk staff is rude and dismissive, on the phone or in person. It's rare to get ahold of the front desk, as they appear to be constantly swamped. Some of the nurses are actually fine, but it's hit or miss. Additionally, Billing is impossible to get ahold of. The woman assigned to this location (Mary) works 1 day/week (Thurs). Mary is probably the only nice person I met during my time with Gateway - she's just difficult to reach. Today, I called the number on my physical, paper bill to inquire about a charge (because Mary is hard to reach) and the woman who answered (Angela) hung up on me when I was asking about my bill... I was shocked. It was extremely unprofessional, but given my experience with Gateway, I can't say I'm surprised. Across the board, the bedside manner and level of care here is subpar. The only reason I went here in the first place is because there were no other doctors accepting new patients at the time I needed a check-up...I now see why. Lastly, they took over 6 weeks to simply send my medical records to my new doctor. I had to call them 4 times to ask about the status/confirm the transfer. It wasn't until the 4th try that someone actually transferred the files to my new doctor. This place makes you feel unwelcome and uncared for, whether it's over the phone or in-person. Don't make the mistake I did and save yourself the discomfort - go elsewhere if your insurance allows. I hope this review saves someone the poor medical care and experience you'll inevitably have."
"Dr Louis is just great! Well, more than great. I took my son to see her for a specific issue that runs in my family and for some reasons I’m concerned that he might also have. She listened and understood my concerns and went beyond to run all the necessary and extra tests to make sure if everything is (hopefully) all right. She even brought up other issues that young kids might have and discuss them with me. She is definitely not the chit chat type of doctor, which I greatly appreciate. Instead, she’s calm, knowledgeable, down to earth, and most importantly, she listens. Doesn’t just dismiss your concern making you feel like you’re just being paranoid. I’ve seen too many doctors acting this way to patients. I’m a mom that always trust my guts and like being proactive when it comes to my kid and I’m so grateful that I found a doctor who’s willing to listen and take precautions. The medical assistants in her office are also pleasantly nice fellow. Highly recommended! You can just walk in (but the wait might be long as Dr Luis spends ample time with her patients) or make appointment on their website."
"Dr. Elham Louis is a very kind, compassionate and caring doctor who really takes the time to listen to her patients. She is very thorough and explains her treatment plans. I have very much enjoyed and appreciated having her as my primary doctor. I really feel that she's an exceptional physician!"
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