Sutter Urgent Care - Palo Alto Center

"I was both delighted and surprised to be seen in urgent care with Covid. Appropriately isolated, assessed quickly, cautiously, professionally and with kindness while I was feeling quite ill. The experience was better then than my expectations. I received the care that I much needed."

"On Thursday mid-afternoon there was NO ONE waiting in Urgent Care and one or two other patients were already in the examination area. The nurse did a thorough review of my relevant medical history and symptoms. Dr. Gustavo Riddle then examined me and did the on-the-spot diagnostic tests very thoroughly--something that a previous visit to my PCP's assistant did not accomplish. He also conferred with the neurologist on duty during my visit. It was reassuring to know that he had grasped the symptoms and was working toward a diagnosis. He also referred me for imaging to be reviewed by the neurologist next week."

"I had an unbelievably positive experience. I went to urgent care expecting a long wait, and the checkin nurse told me it would probably be about 2.5 hours. Oh well, I really wanted a paxlovid prescription (I had tested positive for Covid at home). Much to my surprise, a vitals nurse came to me 30 minutes later and told me she had squeezed me in, since my case was simple. In and out in 45 minutes! Amazing!!"

"I had a great experience at PAMF Urgent Care last night. Not much of a wait, wonderful doctor and staff, thorough examination, clear explanation of my results, and good news in the end. I feel fortunate to have such a fabulous institution so close to home."

"Regrettably, my experience at this urgent care was marked not only by extended wait times but also by a pervasive sense of understaffing or poor time management. The prolonged waits for both the nurse and doctor, coupled with the defensive response from the nurse, underscored systemic issues in the facility's operations. Furthermore, the entire staff displayed an alarming level of rudeness, further diminishing the overall quality of service and care. This unfortunate combination of factors solidifies my decision not to return to this urgent care facility."