California Eye Clinic

"On November 2nd, I went for an eye exam and was told my contacts would arrive within a few days. However, a week passed without any sign of them. When I called, I was told to wait a few more days. This pattern continued for a second week, with no responses to my calls. On November 24th, with only a few days remaining before a month-long trip, I desperately needed my contacts. I called the Walnut Creek location again, but received no answer. At the Brentwood office, they could only offer one trial contact lens, unable to provide a complete pair. Finally, Antioch had the trial pair I needed. Disappointingly, even this wasn't smooth sailing. My ring camera footage from December 4th captured a postal worker attempting to deliver a package, but then taking it back with them instead of leaving it. Due to my absence from the country, I had to rely on my in-laws to retrieve the package from the post office. It turned out to be the contacts I'd ordered a month ago! Furthermore, the delivery attempt failed because California Eye Clinic in Walnut Creek had neglected to pay the full shipping cost, leaving my in-laws to cover the shortfall. I am still out of the country, but incredibly frustrated by this entire situation. The complete lack of communication regarding the contact delays was unacceptable. Upon my return next week, I expect a phone call to discuss this issue further."

"Overcrowded waiting room. Nowhere to sit . After standing for an hour waiting for the appt, I decided to sit on the dirty floor. Why do they overbook patients ? This was a horrible experience"

"This doctor treated me like I was a hypochondriac. Didn't see any issues & since he doesn't know me personally & has never seen me before until today, he doesn't see my eyelids as being swollen like the referring doctor did. He was basically saying there's nothing wrong & he can't do surgery on a non-existent problem. I responded saying I didn't ask for surgery, I was sent here since the referring doc felt I needed further testing. Wait an hour & a half for him to tell me this in under 5 minutes. Very disappointed."

"My mother’s appointment was scheduled for 2:45 pm with Dr. Wang. We arrived at 2:30 pm and it was like a busy emergency room full of patients with the waiting area and hallway packed, sitting and standing around waiting to be seen. The appointment had been set up to see Dr. Wang but instead, we saw an optometrist by the last name Lee. After he checked my mom, he told her that there was nothing wrong with her eyes despite severe eye pain in both eyes, implying that it was all in her head when she couldn’t even open her eyes to look into the light. He proceeded to tell us that if her eyes were really hurting, then she should have gone to the emergency room. I insisted that something wrong was with her vision. He said he will have the D.M check her, to which I asked if he was actually a doctor, and he replied “No, and I never will be,” sarcastically. We waited 2 1/2 hours to see Dr. Wang and the only reason why we didn’t leave was because mom’s eyes were in severe pain, but after this experience, we will never go back to this California eye client. Both of my parents used to go here to see a great and caring M.D. by the name of Dr. Shah, but he only goes there one day a week meaning he is almost never there. This clinic has now been made into a corporation that cares about the profits over the patients. After my parents were going here to see Dr. Shah for over 9 years, we will no longer be returning to this California eye clinic ever again because of this horrible and demeaning experience that a patient should never endure. Goodbye."

"No idea why this place has some many negative reviews. The doctor here is a super friendly and nice, the staff is very nice and friendly and they have been helping me a lot without pushing any services I don't need on me or trying to sell me something. The right side of my face is paralyzed due a inner ear tumor removal surgery. That left my eye unable to close normally. I have a weight that was put in but it still closes at a different rate then my left eye and doesn't fully closes. So the eye drying out is a serious concern. He has been helping me keep the eye safe and lubricated. With regular check ins to make sure the eye is not getting worse or scared. When I first came to him I had a bad case of pink eye that wasn't getting better with prescription eye drops after seeing 2 doctors. He took one look at me and said it was a Viral infection not bacterial so eye drops won't help and that it needs to run it's course. Most likely caught the viral infection from BART as it would be airborne. He was right, I stopped using the prescription and after a bout a week or so it cleared up and went away. I have had nothing but great experiences with this office. If I need to reschedule an appointment it wasn't hard and they enforce COVID safety as well. Seriously one of the best eye doctors that I have been to and nicest office. Highly recommend the Eye Clinic."