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Comprehensive Allergy
7677 Oakport Street, Oakland, California, United States
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About the Comprehensive Allergy
Comprehensive Allergy is a doctor's office located at 7677 Oakport Street in Oakland, California, United States. Our mission is to provide patient-centered and personalized care for allergies and asthma. We offer food allergy desensitization treatments such as OIT and SLIT, as well as COVID vaccine allergy desensitization.
Asthma and allergies can lead to serious health risks, including difficulty breathing, constricted airways, skin irritation, and rashes. Our team of specialists helps patients manage these conditions and related symptoms to provide long-term relief. We also treat other allergy-related conditions that can affect various aspects of health, such as the gastrointestinal tract and sinuses.
At Comprehensive Allergy, we prioritize our patients' well-being over everything else. Our dedicated staff, led by Adam, ensures that each patient receives individualized care and attention. Don't let allergies control your life - schedule an appointment with us today to find relief.
7677 Oakport St # 105, Oakland, CA 94621, United States
Opening hours of Comprehensive Allergy
Monday:
13:30 - 16:30
Tuesday:
13:30 - 16:30
Wednesday:
13:30 - 16:30
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Reviews of Comprehensive Allergy
"The front desk receptionist, Carmen, can be extremely rude. She's also not efficient and lacks a lot of computer knowledge (can't send emails correctly, has a hard time scanning documents in etc). I was in the office on a Monday and someone called apparently asking for some assistance. She told them, "It's busy today and I can't help you right now. Call back on Thursday or Friday!" ..... In reality, it wasn't that busy in the office AND if she had better receptionist skills, she still would have been able to help regardless of how busy it was. Another time I was in the office I was waiting about 40 mins to be seen. I asked her if she could give me an estimate of when I would be next. She says to me, with an attitude, "As you can see we're busy.You'll have to wait like everyone else." She sent me an email twice and each time she puts all the information in the subject instead of the body of the email - which means the subject is about 2 paragraphs long. *sigh* I'm going to switch to another clinic asap. Dr. Jain is great but I can't deal with the front office."
"I wanted to transfer to a different allergy clinic and needed to get information regarding the mix I was receiving. I tried getting that information several times, left message on the phone, voicemail, messages via their message portal, but I never heard back from them. They're exceptionally difficult to deal with."
"For what its worth the staff is friendly. But everything else about my experience here is AWFUL and I would HIGHLY recommend staying away. You can see the trend from all these reviews but they are very sketchy with their billing. They let me switch from single allergy shots to cluster shots without telling me I'd owe $500 per visit instead of ~$3 per visit! When I called to complain, the billing department just gaslit me about it not being up to them when they're clearly the one setting the price and never mentioned that HUGE increase in cost. If you must come here, avoid cluster shots at all costs. It also took around 6 months to even get a call back from billing, and most of the time you call the office they just don't pick up... Avoid at all costs!"
"Absolutely terrible experience. We've wasted so much time/money with this clinic location. Billing department is a mess. They never seem to have answers on anything and give you the runaround. Communication is also horrible: they have canceled appointments on us without any notice. This place was referred to us by our PCP, and we really wish we would've read the reviews and found another clinic before signing up for allergy shots with them."
"Pros: The actual clinical experience was excellent. I went to get allergy testing in August 2021, and it was awesome. The nurses and doctors were kind and efficient. I was looking forward to receiving allergy shots / asthma treatment here. Cons: For over a year now, I've been seeking to receive a refund for the vials that I paid for and never received/got to use. What should have been a simple transfer of care from one city to another turned into a six-month radio silence. I left calm, professional voicemails (dozens), wrote in two of the website's portals, and sent in letters - all to no avail. Radio silence, save for one email with the information needed to transfer records and one short voicemail saying that, because I signed a consent form, I am not eligible for a refund. As a result, I lost nearly $1K. I can't speak for the other branches, of course, but the Oakland branch does not prioritize communication with its patients. (Fascinating, though, that someone called me in a timely manner when it was time to pay for the vials.) Since there's been no attempt at resolution from Columbia Allergy (Oakland), I've filed a complaint with the BBB. This is my first time doing this, as it should be reserved for the most egregious cases. Unfortunately, this more than qualifies. And, based on some of the reviews, others are in a similar situation. Recommendation: I cannot in good conscious recommend this business due to the extreme negligence in communication of any kind -- ESPECIALLY for services like allergy shots, where you're interacting with a business for months or years. Please consider any other allergist for your needs."
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