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Carbon Health Urgent & Primary Care Alameda - Alameda Landing
2690 5th Street, Alameda, California, United States
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About the Carbon Health Urgent & Primary Care Alameda - Alameda Landing
Carbon Health Urgent & Primary Care Alameda - Alameda Landing is a top-rated healthcare institution located at 2690 5th Street in Alameda, California, United States. Specializing in urgent and primary care services, this facility has received rave reviews from satisfied patients. The modern and spacious facility offers a welcoming environment with a friendly and efficient staff. Patients can easily make reservations through their app to avoid any wait times. The comprehensive care provided includes x-rays, prescriptions, and follow-up appointments. Patients appreciate the convenience of the app, which allows for easy communication with healthcare providers. With exceptional service and a caring team of doctors and staff, Carbon Health Urgent & Primary Care Alameda - Alameda Landing is a highly recommended choice for anyone in need of medical attention.
Photos of Carbon Health Urgent & Primary Care Alameda - Alameda Landing
2690 5th St B, Alameda, CA 94501, United States
Opening hours of Carbon Health Urgent & Primary Care Alameda - Alameda Landing
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
Day off
Sunday:
Day off
Reviews of Carbon Health Urgent & Primary Care Alameda - Alameda Landing
"I had an appointment scheduled at 12pm with the staff here. I’ve now been waiting one hour to be seen for an ear infection that I’m in incredible pain for. The staff decided to take a lunch break as there are people waiting to be seen. This is a disappointing experience because there is no communication and I feel like we’ve been shrugged off for a lunch break. It’s unfortunate that this is the situation- I will be reaching out to corporate and perusing a formal complaint with the company in response to this treatment. Update: I called to speak with their customer service team at the 888 number. The customer service rep was disappointed and surprised that this is happening. She tried to get in contact with the staff over lunch and there was no response. I asked this to be sent to a manager, district manager and whomever is in charge of this particular clinic. Please see the photo of the time and when I had checked in for reference. Update #2: The urgent care doctor and nurse let me know that the scheduling system somehow had a glitch and is over booking them. They are trying their best in this situation. Update #3: The manager reached out to me to say that the staff should have stayed on the clock to make sure that everyone was taken care of before leaving for lunch. He let me know that this isn't the way that things are supposed to be and he apologized for any type of frustration. This clinic hasn't had a manager for a while and he's new to the clinic. He's working on getting things together. Also the front desk person that was working then isn't actually from this clinic. She's a helper and she was literally SO mean to other clients."
"Communication was very poor at this clinic. I came in for a TB test. The tech did not check my paperwork even though I brought it to their attention. I got the test then went back for the follow up. I showed the provider my paperwork, and they said I hadn’t even needed a TB test. I asked for a document confirming negative as well as the sign off on the document I brought in for volunteer requirements. I got home and the document was still incorrect."
"I was very well taken care of throughout my visit. I had mistakenly made an appointment at another location and the team promptly accepted me as a walk in and cancelled the other appointment. During my visit my vitals were taken with a great deal of tlc. The Nurse Practitioner was beyond helpful and kind. I continue to be impressed with the care given at this location. Well Done Team!"
"So glad I found Carbon Health. Easy appointments. Very Professional..Excellent Care..So happy I found a medical office I feel comfortable about going back too. A Rareity in this Area..I pay a decent amount every month for Health Insurance. I usually find myself waiting for hours in an emergency room. Not A Paid Review..."
"This is my go to clinic when I can’t be seen by my primary doctor. They provide full service medical care and testing for Covid, flu, RSV. I can always get a same day appointment which is great when you are sick and need immediate medical care. Their office is near me so it’s just a perfect situation. Gives me great peace of mind that I can be seen right away and not have to sit all day in the emergency room to see a doctor. Great staff, nice clean environment."
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