Planned Parenthood - South San Francisco Health Center

"for a vital healthcare organization they sure didn't take my health seriously. i did not receive the time-sensitive care i'd arranged for. when i showed up i was told that they don't even do appointments at the time i was scheduled, and furthermore i hadn't been placed into their system at all. they told me they didn't have any room for walk-ins and my only options were to reschedule or wait all afternoon to see if someone didn't show up. complete waste of time and money traveling to get there. please do better."

"I accidentally called this number yesterday afternoon 4-13-2022 at 1:25PM thinking it was a general 800 number for PP. BOY WAS I WRONG!! I need services and I wanted to double check what I scheduled online was in fact scheduled. The woman on the phone rudely informed she was in California. She told me she’d attempt to connect me with the location I was looking for and all she did was MAKE SURE THE PHONE WOULD RING THERE. No actual help. I became frantic and began crying, stating that this was the rest of my life and I’m terrified. She then hugged at me and said “have a great day. Bye.” And HUNG UP ON ME! I was a patient begging for help or some kind of reassurance. I truly hope this isn’t how you treat other young women who are all alone and need help. I’m absolutely disgusted."

"Shot out to the ladies here at this wonderful facility! I immediately felt welcomed and comfortable! Going to a doctor’s office or health care facility is always daunting to me. All the staff was very friendly, welcoming and very knowledgeable. Not only is this clinic spacious and clean, but it’s also in a very convenient location in downtown S. City. Looking forward to my next wellness check! Thank you, girls for being amazing today!"

"The person that assisted me during my routine testing appointment was awesome! They explained everything to me and were very patient and understanding towards me. I felt like they genuinely cared about my well being."