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St. Joseph Health Prompt Care
Napa, California, United States
About the St. Joseph Health Prompt Care
St. Joseph Health Prompt Care in Napa, California, United States, is a leading health institution offering prompt and efficient medical care services. As part of the St. Joseph Health system, this hospital provides high-quality healthcare to patients in need of immediate attention. With a team of experienced healthcare professionals and state-of-the-art facilities, St. Joseph Health Prompt Care is dedicated to ensuring the well-being and health of all its patients. Whether you require urgent care or routine medical services, this institution is committed to providing compassionate and effective treatment to meet your healthcare needs.
Photos of St. Joseph Health Prompt Care
Shopping Center, 1621 Imola Avenue West River Park, Napa, CA 94559, United States
Opening hours of St. Joseph Health Prompt Care
Monday:
09:00 - 18:30
Tuesday:
09:00 - 18:30
Wednesday:
09:00 - 18:30
Thursday:
09:00 - 18:30
Friday:
09:00 - 18:30
Saturday:
09:00 - 18:30
Sunday:
09:00 - 18:30
Reviews of St. Joseph Health Prompt Care
"Way to expensive! I took my husband for a migraine and we got a very expensive bill! 900dlls! I dont recomend this place at all!"
"Bit of a story, bear with me... Over the holiday school break, my kiddo developed pink eye in one eye. It wasn't painful, but she knew she would not be able to attend school or participate in her dance class so she wanted it treated right away. Our doctor- no surprise- had no appointments available and suggested we make an appointment at an urgent care center. I found an opening the following day at this site and drove over from Santa Rosa. We waited in our car until they texted to come in (10 minutes, not bad!), sat alone in the waiting room for another five minutes, then a treatment room for 5 minutes and then the doctor came in. She stood 8' across the room from Kiddo- literally didn't touch her or look at her eye- asked a couple of questions, typed in a Rx to our pharmacy and was out the door in less than 4 minutes. Kiddo and I were a little befuddled, but happy that we hadn't had to spend our day in a waiting room full of sick people. Then came the bills... plural. One for an ER visit and one for an urgent care visit. It's June now and I'm still fighting with St.Joseph/Providence as I experienced the same thing from a separate visit to their Santa Rosa urgent care a week later. Bottom line: four minutes with, and about 50 spoken words from, a doctor may end up costing us over $200 even though my insurance coverage fixes UC visits at $25."
"Been here twice and both times were a complete nightmare. They either charge you for services that never took place or suggest procedures that are costly and unnecessary like an EKG when your x-rays come back completely fine (over $800 when it should cost around $120). They also waited to bill me for a full YEAR, and by then my medical benefits paid by my employer had expired. I have Blue Shield, pretty "solid" insurance, but they only covered $49 of a $464 bill that was incorrectly submitted (and that included charges for procedures that never took place). I've been going back and forth with Blue Shield for months trying to get this correctly submitted and nobody from St. Joseph Health Prompt Care has called me back. Go literally anywhere else and save yourself the headache. Their idea of healthcare is a joke and even when you ask up front what your expected bill will be they just lie to your face."
"I received excellent care today at Prompt Care in Napa. I was able to schedule an appointment so there was no wait time for me. The staff was caring and efficient. I received a thorough explanation of my condition and the treatment needed to correct it. Jennifer Trost and her team were wonderful!"
"VERY EXPENSIVE AND POOR CARE. Staff is friendly but not very knowledgeable. I went last Summer because I developed an ear infection while on vacation. My throat and sinuses were also infected. They directed me to come in 3 consecutive days for antibiotic and steroid shots/injections. When I got home, feeling much worse, my PCP told me he was extremely disappointed in the care I received at this facility, and that they had given me an extremely weak antibiotic that couldn't have helped with much. Turns out I had walking pneumonia. After seeing my entire sinus system light up with infections, that should have been obvious to any doctor. Later I received nearly $2000 TWO THOUSAND in medical bills for their "care" (and that's after what my insurance covered). The worst part is, on their bills, they have a number to call to set up a payment plan but no one ever answers this line. I even tried to have my employee sponsored insurance "help" company, Compass, call to set up a payment plan and they refused to work with them, but again, wouldn't answer calls from me. So I've been slowly paying the bills down 1 by 1 as I can afford it, and then I got a letter from a collections agency with added interest on one of the larger bills. I feel like I was conned into returning to this clinic over multiple days so they could rack up my bills. They knew I was incredibly sick and took advantage of my desperation, and didn't even give me the care I needed, according to my primary doctor at home. If their care had helped the bills wouldn't hurt so much, but I had to go home and pay for more doctors visits and more medications that actually helped. I wouldn't go to this facility again, and I definitely wouldn't recommend it."
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