Specialty Care: Adventist Health Clear Lake

"They had quite a few patients coming and going when I got there at 2:00 p.m. they promptly got me registered and there were nine people in front of me. I was out of the office by 5:00 p.m. so that's 3 hours, 180 minutes divided by 9 equals 20 minutes a person really not that bad but the 3-hour wait for me was excruciating. I did get seen by a physician I did get antibiotics and steroids to help with my sinus infection I did not get feedback on exactly what the diagnosis was but I assume that's what it was I didn't get any information about a printout or anything at all so I really don't know what they treated before but I got treated and I still don't feel very well and I feel like I need another round of antibiotics and now I'm waiting again to hear from my primary care physician if they will refill another course of antibiotics or if I have to go through this again. I really can't critique the staff or anyone because I don't know what their jobs are and I don't know what kind of things have happened to them during the day but they did not seem very happy and cheerful. Overall it was not a very pleasant experience but I did get what I came for. I would say rapid Care is an oxymoron as far as the name goes. And deciding to put a 65 and a half year old woman with a raging bacterial infection into a room with others with whatever viruses or strep throat or or the flu or whatever who knows for 3 hours is not really wise. I feel that the bottom line is more important than your patients these days and that does make me sad because I don't believe it was that way when I first came to this county 13 years ago."

"From the time I walked in I felt comfortable. The place was clean, people were kind, and listened to my thoughts and opinions. Even the charge nurse came in to help because my nurse went on break. Everything went smooth even X-ray personnel were wonderful."

"I highly recommend this clinic. I have very bad anxiety about visiting medical institutions and or hospitals, But I was surprised at the amount of professionalism and courtesy that I received there. Everyone I spoke to was very knowledgeable and patient. And was not bothered by my reluctancy to be there. I felt comfortable and well cared for. The facility is very busy so I highly recommend that you make an appointment before going there. Simply to make it easy for yourself. Because they will try to help anybody as quickly as possible and there are walk-ins all the time. So making an appointment will make the experience easier for yourself and for them. In closing thank you Adventist health. You have made me regain trust in medical institutions in lake county and especially in clear lake."