Asante Orthopedic Surgery and Sports Medicine - Ashland

"Dr. Reid and the Asante orthopedic crew have offered sensitive, knowledgeable care and advice throughout the time (nearly a year now) that I've been seen by them for a knee injury, the following surgery and recovery. Not once did I feel uninformed about any stage of the process, nor did I ever feel patronized, which is an exceptional balance to manage in a caregiving situation. Dr. Reid is incredibly personable and kind, and absolutely takes your concerns to heart when navigating recovery goals, and I'll be honest, while I don't remember much of the surgery experience, the team that took care of me did a great job. If you find yourself in the unfortunate position of needing orthopedic surgery, I highly recommend them!"

"I had ORIF surgery on my broken humerus. I’ve consistently received excellent service, my calls have all been returned within 24 hours, and so far I’m healing with no complications. Dr. O saw me on Wednesday and operated the next day which I very much appreciated."

"Dr. Niehaus with Asante sent an urgent referral to this office on Tuesday, May 10th. It was received on Thursday, May 12th. I called to check on getting an appointment on Friday, May 13th. I was put off by the scheduler and was told I would be contacted the next week. I called on Tuesday the 17th and was put off again. She finally called me the next day and I was offered an appointment on June 10th. I told her this was not acceptable and that I am in a lot of pain. She said Dr. O'Sullivan was not available until then, that she would see if she could get me in sooner with someone else. Why couldn't she have checked when we were on the phone instead of putting me off once again? My doctor's office has called this office twice to discern the cause of the delay and was told the office is understaffed. That is not my problem. Pain is my problem. I had a broken bone a few years ago and it hurt less than this. Wouldn't it have been faster for the scheduler to just make an appointment when I called on Friday or find another doctor when she called me on Wednesday? Is there no priority for "urgent" notations on the referral? Did my doctor's office goof up and not mark urgent? I am truly disappointed in the corporate feel to this doctor's group and don't know what to do to get past the guard at the gate. With no luck so far, I am trying to find out if this is going to go on and on and on. If that is the case, I will try to get a referral somewhere else. This is the message I tried to e-mail them and it bounced back undeliverable to the address provided on their web site. I guess there is no getting across this moat to enter the orthopedic castle. Carol McLaughlin"

"Both Doctors Morrison and Townsend are wonderful and they have treated my shoulder, elbow, wrist, ankle and knees over the years :)... concerning my knees, Dr. Townsend changed my life, not just with the repair, but with his kindness. I highly, highly, recommend this office and these doctors... you will be putting yourself in the best possible position to have your physical needs properly cared for and respected. Thank you to both docs."

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