Northbrook Insurance Associates, Inc. Slinger

"On May 18th my wife, called Ryan Butzke of Northbrook Insurance Association to cancel her car and our home insurance policy through Germantown Mutual. It was to be cancelled and the end of service would be May 31st, 2023 and Homesite by Progressive would be our new providers. In December of 2023 we received a letter to renew our policy with Germantown Mutual. It had appeared that even though her car insurance was cancelled, they did not cancel the home insurance. For 7 months we had both insurances on our home. We contacted Vickie at Northbrook and Germantown mutual, and both denied refunding our money for the 7 months after cancelation date."

"We began working with Ryan and the team at Northbrook Insurance about a year ago and haven't looked back. Any and all questions are answered timely, fully, and in a way that is clear, concise and helpful. We are very pleased!"

"I have had Northbrook Insurance for several years. If I called to ask a question, Ryan would call back within a couple days. Sometimes the next day. I guess that's ok. That aside, I will keep this as short as possible. Things really fell apart in the last couple months. He asked me to call him back regarding my business insurance. So I called back within a couple hours. He never returned the call back. He did say he was leaving town. But since then I had to make a claim on my personal auto insurance. The car was considered totaled. I was dealing directly with West Bend Insurance company for the claim. They said they would cut me a check. The check had to be re-cut because of an address issue. The 2nd check was sent on December 7th. I called Ryan to find out about the check. He was only able to tell me it was sent out on the 7th and that I should contact the post office as to why I havent recieved the check. Since the 7th I recieved other mailing from West Bend Insurance. So I called Ryan back to find out what's going on. He once again said it wasn't a West Bend issue and that they sent the check out on the 7th. I requested direct deposit. He told me that they don't do direct deposit and he would be very surprised if they do. As odd as that may sound, I accepted his answer. Then reality set in and I couldn't believe that they didn't do direct deposit. So I went directly to West Bend Insurance. They offer deposits via check, Venmo, Zelle, and direct deposits! I could have had my check weeks ago if Ryan was honest with me. Overall I feel I got the bag pulled over my head and feel decieved. At this point how do I know he has been always honest with me? The one time I needed his honesty he failed. I'm taking my insurance needs elsewhere. It has left a sour taste in my mouth. I hope you have better luck than I did."

"Ryan and his team have been awesome for us for years. We have used them for our home, auto and business insurances. They always have great recommendations and help find us the best rates that they can. They go out of their way to make sure you feel like a priority. Excellent service and knowledge. Highly recommend them for personal and commercial needs."

"It's rare today to find agents who actually listen to their clients and take the time to tailor a plan to fit their needs but the folks at Northbrook did just that. My insurance needs continue to evolve and every step of the way my Northbrook agent has been there helping to build a plan for both my personal and business coverage. Excellent service and value. Very happy."