The Strathman Agency LLC American Family Insurance
About the Business
The Strathman Agency LLC American Family Insurance is a trusted insurance agency located at 211 Phillips Boulevard in Sauk City, Wisconsin. Specializing in American Family Insurance products, our dedicated team is committed to providing personalized service and finding the right coverage to meet your individual needs. Whether you're looking for auto, home, life, or business insurance, we are here to help protect what matters most to you. Contact us today for a free quote and peace of mind knowing you're in good hands with The Strathman Agency LLC American Family Insurance.
Photos
Location & Phone number
211 Phillips Blvd, Sauk City, WI 53583, United States
Hours open
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 12:30 AM
Saturday:
Closed
Sunday:
Closed
Reviews
"Like many situations, my claims circumstances were somewhat unique. When working with a carrier, it's incredibly important to have agents and adjusters that are knowledgeable and reasonable in helping a client be made whole. I was the victim of a recent theft of a high-dollar musical instrument. The property was unique and in many ways not replaceable because of the age of the instrument, collector value, condition, and color of the instrument. The consultation with my Agent Andrew Strathman was incredibly important in the outcome of the claims process. In advance of the claim filing, Andrew coached me on the proper way to document the loss and provide all of the required information on the front-end. In my prior claims experience in the past with State Farm and other insurers, the agents either did not take the time, nor felt that it was their responsibility, to help the policy-holder with the claims process. Andrew's work on the front-end made the claims process quite simple, and allowed me to get a fair settlement for my property loss. It also saved American Family resources in the long-run by minimizing the typical paperwork-pushing by insurance company bureaucrats -- not to mention resentment, aggravation, and eventual appeals from the policyholders. This is a great example of a win-win scenario by the insurance company and the policyholder. The value of a quality, knowledgeable agent is incredibly important when you have a claim. Andrew, Alissha and his staff care about their customers, and I highly recommend working with their team."
"Very helpful and great to work with. Response time is fantastic for any question you have or help you need. I’m very happy to be working with them."
"My Dad passed away in March 2021 and my siblings and I did not know he had a life insurance policy with American Family until we found a piece of mail. We contacted Andrew since he is the agent in the area where my Dad used to live. Andrew began helping us immediately. His colleague, Victoria Raymond, also provided assistance in filing the claim at break neck speed. They are compassionate, professional and ridiculously responsive! Customer service like that is rare and refreshing."
"We had American Family but switched agents. Seems funny but in doing so we learned we were under insured & missing out on many opportunities for discounts. By continuing with Am Fam but having Andrew take the time to look at our overall picture we added more coverage for our large active family, saved money, provided long term policies for our kids that will give them & us protection now and a gift for them to add to in their adulthood. Andrew took the time to answer my many questions, understand our wants and needs & made them all happen... while saving us money. He was open, available at all times, provided clear answers & explained things greatly. He & his staff check in routinely to access any changes. Great service, great staff, professional, respectful & a good person to do business with."
"Worst insurance agent we’ve ever had. Andrew is incredibly arrogant and full of himself, is non-responsive to questions and requests, and would rather hear himself talk than focus on your insurance needs. Also observed him treat his staff like garbage and blame them for his errors and shortcomings. If you have to stick with American Family, avoid this guy unless you want a ton of frustration. There are too many other good agents out there to give your business to."
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