TrueCare Carlsbad

"Came here for my annual PCP checkup. Was quick and hassle-free. Staff were friendly and knowledgeable."

"When you try to get seen and the lazyness of the staff just blows your mind away when no one is trying do there job besides collecting a check at the end of the day"

"Work for truecare and the representation is very biased only to accommodate and find needs for Hispanics only in customer service and the career aspect. Very one sided. Especially with management. Smoking in offices and very unprofessional."

"I waisted my time just because Truecare was irresponsible and didn't do anything to send referal in time. So, I was waiting in line then receptionist surprised me that referal still not available. So, I spent few hours calling many people in Truecare who just footballed me saying that I have to call to the clinic I usually go. I called few times to Carlsbad clinic and heard the same response. I even called to the Record department to ask them to transfer me to the right people but I was transfered to unknown department department. I even was close to the finish line but someone on the other side was impatient with me and hang up on me ... I never had such experience before! At the end of the day when I finally got referal I had to wait long line and wait inside a few more hours instead of 40 -50 minutes. My day off was ruined!"

"Instead of calling me in the morning when my insurance was ran and denied, it would have been nice to know not to come or at least time to figure out what’s going on beforehand. But instead I had to drive to fallbrook drop off my child come back to Carlsbad to have the receptionist tell me that I won’t be seen today and gives me an appt for 2 weeks later... now it may not seem too bad but take into account everything in between that time that led up to this, just straight common sense is all I ask for. It took every bone in my body not to slap someone that day."