Scripps Coastal Medical Center Carlsbad 2176 Salk Avenue, Carlsbad, CA 92008

"My experience yesterday was the final straw with Scripps Coastal in Carlsbad. I have never been able to see the same doctor since becoming a patient in 2019. I came in yesterday after having been sick for approximately 7 days. I went to urgent care on day two of my sickness to test for flu/COVID-19 and those tests were negative. The urgent care doctor informed me that I had a viral cold that was going around and that it would peak on day 3 or 4 and return if symptoms got worse, which they did. I go to urgent care whenever possible because of the lack of care I receive when coming to Scripps. I presumed that I was feeling unwell because my cold had transitioned into a sinus infection due to the obvious symptoms. Claire, the PA, and MPH, that I saw was patronizing from the moment she came into the room. I told her how ill I felt, and explained the symptoms I was experiencing. She seemed to be irritated upon arrival and was very dismissive. She began shaming me for not having current bloodwork and a physical for over a year at this practice. She was looking in my chart and questioning me about an appointment with a different doctor, regarding something completely irrelevant to this appointment. She asked if I had scheduled an appointment for that matter, to which I responded yes. She didn't believe me because she then responded with "Well, when is it then?". When I responded with "It is upcoming this month", she responded with "Well what day is it??". While I was searching my calendar, she finally found the date in the system but made sure that I told her the exact day I had scheduled as if I was lying. Then, I continued trying to explain how bad the symptoms had got and she started commenting on how I needed to stay after this appointment so that someone could come in and give me a physical and a breast exam since I was too past due. I responded by saying "I'm not doing that today because I do not feel good". In my mind, if someone comes in presenting sinus infection symptoms it is not appropriate to insist they stay even longer to get a routine physical and breast exam while feeling ill. She then went on to shame me for seeing a different doctor at a different practice, for an entirely different issue because the labs that they had taken were not up to her standards. She made me pull up the Scripps app and stand directly over me so that she could see that I emailed her a copy of the labwork that my other doctor had ordered. After her interrogation regarding the other issues, which I did not come to Scripps for in the first place, I continued to try and explain how bad I felt. She eventually told me that she was prescribing me antibiotics but not to take them for an additional two days. Later, I called the pharmacy and they informed me the prescriptions were not received and to contact the doctor to make sure they were sent. I emailed her and never got a response. Her "care" was unprofessional and her bedside manner was terrible. I went to my car and sat there and cried because this is the reason people don't come to the doctor. They are made to feel bad about themselves and completely dismissed. I will be finding a new practice for primary care to move myself and my family to because I am fed up with this treatment every time I go to this office. Claire is very pretentious and would benefit from getting off her high horse when a patient is trying to explain how they feel."

"My great grandmother was treated like a queen she had a very great experience here!! they made her very comfortable and were very attentive to her needs. They deserve more than 5 stars!!"

"I was assigned a new doctor named Zachary Sprague when my doctor retired. Two visits so far have had multiple issues. Both times he left room to research medications to prescribe and didn’t return. The MA returned to finish the visit. All other doctors finish visit by saying goodbye. Also had prescription issues not being submitted properly. Also had billing issue with improper cpt code used for visit. Also had no reply to some portal messages. His nurse practitioner Wyatt was complete opposite, excellent in all areas on visit I had with him. Dr. Sprague is new doctor so hope he advances with experience and learns on the job."

"Today I saw Dr M Siksay for the first time. Now I have had several good doctors over the years but today I can truly say I have meant the best. Dr Siksay is an amazing woman and doctor. She speaks 4 languages how many doctors can say that. At the start she was kind caring professional and made me feel important and not just another patient but like family. She was patient listened well took time to review my chart since this was the first time she saw me. That really made me feel special and not like a number. She answered all my questions never trying to rush me. Wow what a special person she is and SCRIPPS is very lucky to have her!!! A great doctor is complimented by great support help like Belinda at the front desk who was a big help today. Then Allie the nurse assistant and Erica both were polite kind respectful and caring again treating me like family. Thank you to all!"