TRUECARE SURGERY CENTER 4511 Chino Hills Parkway, Chino Hills, CA 91709

"Thank you for excellent care. Everyone was extremely kind and professional. Thank you I would highly recommend you all."

"I had an upper endoscopy appointment at noon, and although I got to the facility early, I didn't leave until 3pm. Considering the endoscopy only took 5min from start to finish, they had me waiting for 2 hours before being seen by the doctor. The nurse, although carrying herself professionally, could not get my vein and had to prick me 3 times before succeeding for the IV. It wasn't painful much, however it was an inconvenience. Also, they asked me to give a pee sample and my cup and the others that were already in the restroom with a sample were not labeled. When it was brought to the nurses attention, she brushed it off and said 'oh well. ' After waiting 2 hours, I was given a sedative through the IV, however they only waited about a minute before starting and I can honestly say it never kicked in. They also gave me a numbing agent to gargle to numb my throat, aggressively unsuccessful might I add. Considering I have a high pain and discomfort tolerance, I still felt uncomfortable for the entire procedure, them not acknowledging that I was severely uncomfortable and could not breathe during the endoscopy; they just wanted to get it over with and at one point held my hand down when I was trying to communicate that I needed a quick break. That itself rendered it an awful experience. I have had issues with Shakfeh before but decided to give him another shot, and he proved me right the first time; he has no regard for people's discomfort, pain tolerance, or need for more numbing agents. I won't get into too much detail of what I overheard, but a gentleman next to me was told by Shakfeh he could take an Uber home without another adult with him after his procedure, but he was told by the nurse that was not possible, and would only be able to do this very painful procedure without sedatives. All in all, I would not revisit this facility unless many changes have been made. Poor guy next to me..."

"Horrible experience so far and they are unresponsive. Not sure why Kaiser uses them for colonoscopies."

"Scary experience, very little medication, I felt all the colonoscopy procedure , that was very painful! I’ve been at other facilities for colonoscopy and never felt any kind of pain. I don’t recommend this place."

"Second colonoscopy, first at this facility through Kaiser. Nice facility. Clean. Well air-conditioned. Staff is friendly and helpful. I was comfortable and felt they were sensitive towards patients. My appointment was at 9:30 a.m. and was told to tell my driver to expect a 1-2 hour wait (driver cannot stay at facility). I was home by 11 a.m. They also communicated well via email and phone calls to prepare me for the procedure and answer any questions."