Monarch HealthCare
Technology Drive, Irvine, California, United States
About the Monarch HealthCare
Monarch HealthCare is a leading healthcare institution located on Technology Drive in Irvine, California, United States. As a trusted provider of comprehensive medical services, Monarch HealthCare offers a wide range of healthcare solutions for patients in need of quality medical care. From routine check-ups to specialized treatments, the dedicated team of doctors and healthcare professionals at Monarch HealthCare are committed to providing personalized care and promoting overall wellness for all patients. With state-of-the-art facilities and a patient-centered approach, Monarch HealthCare is a top choice for those seeking top-notch medical care in the Irvine area.
Photos of Monarch HealthCare
5-7-9-11, Technology Dr, Irvine, CA 92618, United States
Opening hours of Monarch HealthCare
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Monarch HealthCare
"This medical group ranks below one star. In the past, Monarch was a dependable and responsive medical organization. Ever since they were acquired by Optum they have no standards, no empowered customer service, and have severely reduced the number of physicians and medical facilities that they work with. Stay away."
"They should get Zero stars!! They make everything difficult beyond belief!! And, for aging handicapped seniors this is especially painful to deal with them. For example, when my mother (89yrs old, handicapped and almost blind but mentally fit and otherwise active) had a stroke, she needed physical therapy, occupational therapy and speech therapy. Not only do they have few providers to choose from, every few visits they have to do another eval, then they often discharge way too early before the patient has had a chance to recuperate and you are required to get another doctors request for continued services and you have to wait another several weeks for Optum/Monarch to approve, then you have to wait for schedules to open up again and start over. Meanwhile, you've lost ground. Another instance was when my mother was being billed for services which were supposed to be covered but neither Optum or Monarch were helpful in getting it resolved so her doctor kept billing her and threatened to cut her off. They have no patient advocates or anyone at the top to help you. They routinely tell you you have to call another department. Another serious case was when she had an eye surgery to protect the remaining vision in her only working eye and following the surgery she lost most of her vision. We wanted a second opinion, but they didn't have any other eye surgeons to provide such an opinion. So, we insisted they pay for her to see a non-participating provider. They fought and fought and after days of calling anyone we could get ahold of at the highest levels, Blueshield and attorneys, they finally acquiesced and sent an approval to the doctor we had requested. A few months after my mothers visit, she was sent a very large bill from the 2nd opinion eye surgeon. They told me her insurance only paid for a pressure check and refused to pay for anything else. They knew full well my mother needed a complete and indepth evalutaion but again, they left us paying the bill. Very dishonest and unethical. If I have to fight like I do for my mother's services at my age and health, how is any senior or handicapped person supposed to manage their own care on their own?!? The only reason my mother stays with Optum/Monarch is because she loves her primary care doctor and it's too hard to switch at her age. STAY AWAY FROM MONARCH & OPTUM AT ALL COSTS!!!! THEY ARE HORRIBLE TO WORK WITH."
"If I could give zero stars I would. Customer service personnel are incompetent and unable or unwilling to actually do their jobs. Most medical facilities that I get sent to for procedures have dropped Optum Monarch, meaning that I cannot get the care i need. I cannot wait until 2023 is over as I have dropped them as my insurance carrier."
"If I could leave a '0' star I would. Our poor mother was recovering from Pneumonia in hospital. She was told next steps would be Rehab facility that would offer her PT 3xs a day, as well as OT, and Speech therapy. The way Monarch treated my mother and our family was very disrespectful. They literally offered her 2 locations in HUGE So County in Orange County. Both facilities are rated 2 out of 5 stars. There's 1 nurse for 16 patients. PT is only 1x a day, if that. She has been in a facility now for almost 24 hrs. No PT has come, or OT, or Speech. We want her up and out of here asap. The way Monarche spoke to my brother regarding what we needed and wanted for out mother was awful. Again disrespectful, unkind, and uncaring. When I make this decision for me, I will steer as far away from Monarch as I possibly can. Really do your research before choosing them. They don't CARE about their patients!!!"
"Had surgery on my eye from a doctor who was approved by Monarch Healthcare. However the follow appointment was pending approval for weeks. I called multiple times and they kept telling me it was pending with the Medical Director. Missed my appointment due to the delays. My eye was getting worse each day as they delayed the process. They care more about the money and following policies and procedures, instead of patient health. I would not recommend Monarch Healthcare to even my worst enemies. They will let you die before they approve of your treatment."
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