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Providence Saint John's Health Center
2121 Santa Monica Boulevard, Santa Monica, California 90404
About the Providence Saint John's Health Center
Providence Saint John's Health Center is a leading healthcare institution located at 2121 Santa Monica Boulevard in Santa Monica, California, United States. As a renowned hospital, Providence Saint John's Health Center is dedicated to providing exceptional medical care and services to patients in the community. With a team of skilled healthcare professionals and state-of-the-art facilities, the institution offers a wide range of medical specialties and treatments to meet the needs of patients of all ages. Whether you are seeking emergency care, surgery, or specialized treatment, Providence Saint John's Health Center is committed to delivering high-quality care with compassion and expertise.
Photos of Providence Saint John's Health Center
2121 Santa Monica Blvd, Santa Monica, CA 90404, United States
Reviews of Providence Saint John's Health Center
"I want to share that the nurse Sarah who initially took care of my was fantastic. She served me until around 10. However, I was seen by a different nurse who came in and told me I was being discharged despite the fact I couldn’t sit up and was still in excruciating pain. She said to me “well the doctor saw you sitting up” and “are you sure you aren’t just scared”. Meanwhile- the doctor saw me sit up in my hospital bed at an incline for 10 min and then I had to lay back down because I was in pain. I was unable to move at all without having the worst back spasms of my life. I was told by this nurse “the doctor said it is going to hurt and you are being discharged”. She tried getting me up and I couldn’t move without being in excruciating pain. I begged her to contact the doctor so I could get more help. The feeling I got throughout this whole experience was “we don’t want you here and clearly you are trying to take advantage of the system”. I had to explain in tears multiple times that I was in excruciating pain and not faking it (3 herniated discs and CT/MRI scans to back up the injury). Once the doctor came back in he said there weren’t any rooms for me. I cried and told him I needed to be able to sit up and get off the table to leave and I couldn’t do that. They took me into a hallway and gave me medicine while I slept for a few hours. I woke up to one nurse and the charge nurse talking about how it was time for me to leave and I was being discharged. I told them I hadn’t tried sitting up yet and was still in significant pain moving on the bed and was essentially told “you are being discharged”. Two nurses tried to get me up and my back started spasming so hard I started sobbing. They tried again and got me In a wheelchair where I sat for 30 min in such pain my whole body was sweating. I begged for more medicine. I was given more medicine but was still in pain. Within eye vision and hearing range I could see/hear the charge nurse complaining about me saying “she’s had enough medicine, she’s being discharged and needs to go”. They were so eager for me to go that they neglected to take the IV needle out of my arm until I got to the doors of the waiting room. I was parked in the waiting room and left for an hour alone ( still in pain) until I could find someone to come get me. Additionally, multiple nurses told me when I was concerned I didn’t have a ride to “call an Uber”. I’m not sure how that is even legal given the medication I was on and pain I was in. As a matter of fact, at UCLA during my visit in Sept 2023 I had a thrown out back and they had only given me Valium. They told me that I was not allowed to go home with any ride share and could only be taken home by a family or friend. This was the worst 12 hours of my life. I can’t express that enough. I am not the type to fill out these surveys but am so disgusted and horrified by the treatment I received (aside from Sarah the nurse who was lovey and kind and supportive). Being told essentially “are you sure it’s not in your head” and being told I’m being discharged without being able to get up and move is shocking. The message I got was either “she’s just here to take advantage of the medicine or she thinks this is a hotel”. Which rest assured, I do not. Providence is in my network and this experience has made me significantly rethink ever coming back to St John’s because I am frankly traumatized by the experience and don't feel safe and assured I will get the care I need. I hope this never happens to another person."
"horrible. my very sick with high blood pressure and internal bleeding friend was literally kicked out with security, who were all 6 black men and she was 2 times smaller than any of them. they mocked her exclusively and agresively pushed her , even she was trying yo leqve on her own , adter neing told by them to leave. Hospital origianlly denied blanket and she left as she was allergic to ac air , yet shaking from pain and freezing in the bed she as givem. she was tajnkful for the bed but she was freezing. she attempted to walk to the gym she s a member of , burn fitness to get in sauna to warm up. however, she only made ot few steps and wasnt able to walk much. she tried going back to hospital, where she was not allowed to even rest in the floor. she was in excruatiating pain and later on lost a lot of blood and caught a cold as well n as apparently they mistook her condtion with attempt to "sleep " there . The absolute abuse from the 6 security guards ans everyone from administration witnessing and not objecting , was a truly horrifying experience for her . They lucky she made ot somehow or else i d sue them for killing her"
"Took my daughter to ER. They want $18.00 up front to park my car. They say 'park in street'; but don't park on street; it's permit parking. You will get a tx.,If I could give 0 stars I would. I use to work here. I am an RN"
"Last week my elderly mother was taken here by ambulance for a dislocated shoulder. She was naturally in excruciating pain. The callousness of the ER staff while she was left in the hallway, no family allowed to be at her side, and her being in agony, was heartbreaking. While I understand that they could not give her pain meds until a doctor saw her, it was horrifying that the staff yelled at her to stop crying because she was disturbing them and other patients. Once she was taken into a treatment area the nurses and the physician were kind, competent, and she received good treatment. I understand that working in an ER is horrible. I get that. Clearly some of the staff have run out of compassion. I get that. But please, if you don't have the staff or patience to give a tiny bit of comfort to a little old lady in excruciating pain, at least please do not yell at her. Alternately, allow one close family member to be at the suffering patient's side to at leave provide them with emotional support."
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