Bay Valley Medical Group in Danville

"We have been going to this clinic for almost 3 years. The care was great at first but as we got older and Medicare became our primary insurance we have been treated like second class citizens. It's all about the money and not patient care. Patients are not heard here, everything is done according to the guidelines set forth because no one is an individual in this office, Be compliant or else. Patients are merely objects who must adhere to the rules and regulations. I don't think anyone genuinely cares in this office. It's strictly going through the motions and getting compensated."

"My whole family goes here. My elderly parents, my wife and myself. The office staff is always professional. The doctors and nurse practitioner and other medical staff take time to listen and are always concerned for our well being. We've been going here for the past 5+ years and it's always been a very good experience for all of us. I recommend this facility without hesitation."

"They decided to run up my bill on a routine annual checkup for no reason other than to fill their pockets. They are exactly whats wrong with a medical industry that is willing to gouge their patients so that they can charge insurance companies, and patients more money. Avoid like the plague!"

"Today my wife started calling the danville office at 9am when they are supposed to be open for an appointment and she was unable to get through so i called and was placed on hold by the automated system i sat on hold for 45 minutes and the recording kept say we are busy helping other customers, at 09:54 someone from the danville office answered the phone and because i was frustrated i asked why was i on hold for 45 minutes and she stated that she did not put me on hold, i stated the system did, during this time my wife drove from pleasanton to danville and there sat the receptionist doing nothing. why do they not do there job and answer the phone and help the patients, i have been with bay valley for 10 plus yrs and i have never had this poor of customer service ever and to top it off they gave her an appointment and the doctor came in late. you would think being part of Stanford health care that it would be better, not so much... I can not recommend Bay Valley medical."

"We were patients of this office for 7 years but unfortunately can't recommend it anymore. Seems due to some changes the office organization got screwed. My wife accidentally got a knee issue(skiing) and after visiting ER I scheduled an appointment at 4pm Jan-03 and specially mentioned it's very painful for her to ride now so please make a most from this visit. We arrived at 4pm and were asking to wait. At 4:45 we were informed there is still one more patient ahead of us and we need to wait for 15 more minutes. At 5:10 we were told the same again. If you run our of schedule - what was a problem to call me ahead (before 4pm) and inform about possible delay? Or tell it me right after my arrival at 4 and do not force us to sit for hours at reception? Unprofessional."