Saint Francis Memorial Hospital

"I have mixed feelings about the place. My mother died there in 1971. She died alone because we were not told she was actively dying. I went often to see her. I don't recall smiling faces. The last time we went to see her we were told she 'expired'. My siblings and I were quite young but we managed to find her doctor's office where we questioned what happened. We weren't told much about her illness. He was red faced, angry. All he did was call my father to come take us. I know it was 52 years ago but the day is fresh in my mind. I'm sure it is different now. At least I hope it is."

"Doctor and Nurses all nice. Burn specialist was very rude and judgemental. When you are hurt and sick, you just need some compassion. I will never come back to such a place. Sutter is a great alternative."

"The hospital staff was very attentive. My issue was taken care of very quickly and I was in and out of the doors within an hour, very surprised at the level of care I received after hearing on "the street" reviews. Don't always listen to negative reviews of places like the hospital, it really is a case by case type of thing, I really did receive top notch care from emergency room Dr. Henry Curtis and. His nurse. Even after these 2 had been working 16 hours they treatede with kindness, urgency and made me feel much better. Thank you guys!"

"A Disastrous Experience at Saint Francis Memorial Hospital On October 11th, amidst what was supposed to be an incredible trip with my wife and brother-in-law, we found ourselves in a medical emergency. Struggling with vomiting and diarrhea, we attempted home remedies to no avail. We contacted our AIG insurance, purchased specifically for emergencies like this during travel. However, their procedures took a minimum of 6 hours to recommend a facility and cover expenses. We opted to rush to a hospital they recommended, pay out of pocket, and later seek reimbursement through insurance. The insurance directed us to the dreadful Saint Francis Memorial Hospital, and naively, we hoped for humane treatment. At reception, we were efficiently served by courteous ladies who swiftly prepared our forms. However, this marked the end of decent treatment. My wife, not fluent in English, needed me as a translator. I requested they call her first as she was severely ill. Despite the hospital being nearly empty at 1:30 am, we waited nearly 30 minutes for the nurse. Nurse Guido called my wife. I stood up to accompany her for translation, but he ignored me completely. He asked me to sit down and allowed her into a screening room alone. From a distance, I heard him questioning her, causing confusion due to her language barrier. Impatiently, he summoned me rudely. The room was cramped, disorganized, uncomfortable, and the nurse lacked patience. I explained our symptoms and mentioned my brother-in-law had experienced similar symptoms and had been diagnosed and medicated via injection, specifying the medicines he had taken. After some basic tests on my wife and me, the doctor arrived. Initially attentive, she dismissed my brother-in-law's symptoms as unlike ours, despite their similarity. The interaction with the doctor lasted a mere 1 minute and 30 seconds. We were left with Guido, who, without much explanation, said he would prescribe two medications for us to take at home. He started searching for open pharmacies online (it was nearly 2 am, and no pharmacies would be open). I told Guido we needed medication there; we couldn't drive home in our condition. We were exhausted, continuously vomiting, and experiencing diarrhea. One pill wouldn't address our urgent need for medical attention. Ignoring my pleas, Guido continued searching until he eventually gave up. We were handed two pills and sent home to rest. Upon leaving, we were presented with a bill for an incredibly basic and, frankly, inhumane service: approximately $3,000. As I was finalizing the payment, my wife, who hadn't received proper care, nearly fainted. She turned pale, began trembling, and I caused a scene at the hospital, demanding she be treated properly. Only then, after my wife almost passed out, did she receive proper care and was taken inside for a thorough analysis. What struck me the most was the contrasting treatment a Native American patient received while we were enduring a terrible experience. In less than 10 minutes, the American patient was treated, taken deeper into the emergency room (not left in screening like we were), and while my wife suffered at the entrance, she was already being discharged and sent home. I wonder why the disparate treatment: because we're not Americans, or because we're self-pay patients? I have more details to share, but I prefer to communicate directly with the hospital. My summary here on Google is this: if you're a foreigner and a self-pay patient, avoid this hospital. You won't receive decent treatment, and you'll be burdened with a hefty bill upon departure."